can u provide the recovery discs for compaq presario notebook v3777tu with s/n-2ce8081qro an p/n-kp135pa through the speedpost for my address or send more information regarding this product recovery discs.if it is with u i can purchase for my notebook.
Obtaining a Recovery CD or DVD set
This document provides information about obtaining recovery discs for HP and Compaq desktop PCs.
| NOTE: | Most HP and Compaq desktop PCs that ship with Windows Vista and XP do not come with recovery discs. Instead, they use a hidden space (partition) on the hard drive to store the recovery information. Using a hidden partition provides a convenient, more stable recovery solution. |
Step 1: Create a set of recovery discs or a recovery DVD
To create the recovery disc set, Click Start , All Programs , PC Help & Tools (or similar), open the HP or Compaq Recovery CD-DVD Creation software, and follow the on-screen directions.
If you cannot create recovery discs or your discs have become damaged, continue to the next step.
Step 2: Order recovery CDs on the Web
If you are not able to create a set of recovery discs, you may be able to order a set of replacement discs from HP. HP maintains a stock of replacement recovery discs for several years after the product has been released. However, because of licensing restrictions, HP is only able to provide these recovery discs for a limited time. If your computer is several years past its warranty period, HP may not be able to supply replacement discs for your computer. If this is the case, you can install a new operating system that meets the minimum system requirements of your computer, or, alternatively, upgrade your computer hardware.
To find out if HP has recovery discs that you can order and to order them from HP, use the following steps:
| NOTE: | The steps in this section apply to United States and Canada . For Europe, Middle East, and Africa please refer to the HP support document Europe, Middle East, and Africa - Statement on the Availability of the Recovery Software on CD . For other countries/regions, contact your local HP support center for information about obtaining recovery CDs. |
- Go to the Software & Driver Downloads page .
- Enter the product number or model name for your computer into the field provided.Figure 1: Product name/number field that you will see on the Software & Driver page
- Click the operating system link (the version of Windows that came with your computer).
- Find the " CD-ROM order page - Recovery Discs " section and click the link labeled with " Recovery Kit " to start the ordering process.
NOTE: Before trying to order, make sure that you have read the important "Read this..." information listed in this Recover Disc ordering section. NOTE: If the link to order a recovery disc set is not available , there may not be any more sets available for purchase. HP cannot create recovery discs that contain a version of Windows that is no longer supported by Microsoft, such as Windows 95, 98, and Me. Some recovery disc sets may have run out of stock and may not be available to order. - Follow the directions from the "Read this.." article and from the ordering pages to complete the ordering process.
NOTE: The ordering pages use a secure connection to protect your privacy.
If you cannot create a recovery disc set and you cannot order a recovery disc set from HP, go to the next step.
Step 3: Contact Support
If you have tried the steps 1 and 2 and could not create or obtain a recovery disc set, contact HP Customer Care . HP Customer Care may be able to send out new discs or replace defective versions depending on your situation and availability.
Related support (in English)
March 28, 2009 1:36 PM
April 3, 2009 4:10 PM
You must contact HP directly to obtain the proper recovery disks. You may also want to edit your post to remove the serial number.
David
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