no error message, just installation failed...the vista hotfix came up as an update when I clicked onto HP update program that comes with my PC...and when it fails I am given a place to click onto to send feedback about HP update and there I choose the update that failed from a list and I presume when I send this it goes to their support people and hopefully they get back to me..has anyone else checked their HP updater and have you been given this hotfix to install?

I'm glade yours failed as well..LOL...if HP gets enough complaints we'll get it fixed..it looks like a good fix because I do have starting up problems like almost everyone...I just had another look and HP has removed the update..LQQKS like they are going to fix the fix :>)) thanks for your replies.

I sent support another email tell them to inform HP about the update and that there are many who have the same problem and I'm sure that HP support is an out of the country help desk [India] and not HP because every email I get is signed by a different person this is the last email I got from them...I may try it and may not in case it gets me into more trouble...does anyone know how to get in touch with HP direct??
here is the email...
If you still want to install hotfix, I recommend that you please try following steps:



Step 1: Disable User Account Control



* Click on Start> Open Control Panel.

* Under User Account and Family settings click on the "Add or remove user account".

* Click on one of the user accounts, for example you can use the Guest account.

* Under the user account click on the "Go to the main User Account page" link.

* Under "Make changes to your user account" click on the "Change security settings" link.

* In the "Turn on User Account Control (UAC) to make your computer more secure" click to unselect the "Use User Account Control (UAC) to help protect your computer". Click on the Ok button.

* You will be prompted to reboot your computer. Do so when ready.

* In order to re-enable UAC just select the above checkbox and reboot.



Step 2: Turn Off Windows Firewall



http://windowshelp.microsoft.com/Windows/en-US/help/bfe523a9-7eec-4d3f-add1-2...



NOTE: The URL above will take you to a non HP Web site. HP does not control and is not responsible for information outside of the HP Web site.



Step 3: Disable antivirus software



http://windowshelp.microsoft.com/Windows/en-US/Help/f3c457f8-e1bf-4cc7-989e-7...



Once after performing the above mentioned steps, follow the steps given below and enable Automatic Updates in the services:



* Click on Start.

* Type Services.msc in the search field and hit/press 'Enter' key on the keyboard.

* Now the services windows would be displayed.

* Check for the entry Automatic Updates and double click on the same.

* In the startup type select 'Automatic' and click on Apply.

* Click on Start button and then click on Ok to close the window.



Now try performing Automatic Updates, If the issue persists, then please try turning off the Windows Updates and perform it manually:



Step 4: Turn automatic updating Off



http://windowshelp.microsoft.com/Windows/en-US/Help/61fb9ef2-03c9-4a03-9b78-9...



Now please visit the link given below and follow the steps to check for the Updates available/optional updates and install the same on your PC:



http://windowshelp.microsoft.com/Windows/en-US/Help/8f259118-0d61-4c7a-8c56-2...


HP Update:



1. Click Start, then select Help and Support.



2. Select Software Drivers, and BIOS Updates on the HP Help and Support window, and then click "Click here to run HP Update now".



3. When HP Update appears, select it. The Welcome to HP Update screen will appear.



NOTE: As an alternate method for starting the HP Update utility, you may access the HP Help and Support utility by clicking Start, and typing Update in the Search field. When HP Update entry appears, select it.



4. On the Welcome to HP Update screen, click Settings to set the utility to run on a predefined schedule.

* Select one of the options to either notify you before it checks for updates, or only when an update is ready for installation.

* Select the frequency to be used when checking for HP software updates.

* Click OK to accept your selections.



5. On the Welcome to HP Update screen, click Next to check for updates.



6. Follow the on-screen prompts to download updates that HP recommends for your machine and operating system. If no updates are available, click Finish to exit the program.



This should resolve the issue.



If you need further assistance, please reply to this message and we will be happy to assist you further.



For information on keeping your HP and Compaq products up and running, please visit our Web site at: http://www.hp.com/go/totalcare



Sincerely,

Ahmed Basheer

HP Total Care

when you look at the reply it is just the basic stuff I have already tried and I have a hard time getting the help desk to realize that if I have no problem with the update that came out a day or two ago and no trouble with Microsoft updates and no one else can do the update then it is a HP problem and to contact HP..all my emails were from different people such as Dharmaraju,Sudha, Nveen, and Ahmed..this is why I'm sure it is out of country..I'm not being racist..I'm just trying to point out that I believe this is not HP Support, but a HP help desk and possibly they do not want to let HP know that they can not solve the problem and they may be afraid of losing their job by reporting it and don't realize it is a HP fault that HP has to fix...if anyone here is from HP or knows of how to let HP know they have a problem, you have my permission to pass on my comments etc.