Nope...no problems for me either.

One thing to consider is that HP is a huge company and sels large volumes of computers. So, the number of complaints is likely to be proportionally high. Another thing to consider is that most people go to forums looking to solve problems and some might have bad things to say, so most of what you read is likely to be more of a complaint than a compliment. I don't see many people posting on forums how much they love HP, Compaq, Dell, Gateway, Apple (well, 4 out of 5), rather, you see them looking for help.
I have run a computer business for close to 15 years. I don't have any "connections" with or at HP, so I go through the regular support lines that everyone else does when I need help with someone elses problems. They have been quite good in helping me over the years.
For what its worth...I despise having to deal with Dell support. (oops..a complaint)

David

http://i99.photobucket.com/albums/l299/xz550rj/HPMagicGiveaway.jpg

Woohoo! I won my Touchsmart!

Yes, I've talked to them and they have been very helpful to me every time I have called. No problems at all. I called about my school discount a week AFTER I purchased my new laptop because I had barely learned about it, and they immediately credited me back $90 (30% discount). Then I called about my pen malfunctioning yesterday and they are very helpful and solved my problem immediately. The first time I called them was about a hp pavilion computer, and they gave me great instructions on the phone which I later realized the only problem with the computer was that the battery was just COMPLETELY dead (how dumb right). But yeah their customer service has been great to me so far.

When Windows 7 came out in October, my husband and I each purchased a TouchSmart online. He ordered the TouchSmart 600t All-In-One, and I ordered a TouchSmart tx2z 1300 tablet PC. Our experiences have been completely opposite. His computer arrived in less than a week and has been great to use since.

Mine, on the other hand, took forever because of an error on their webstite pertaining to accessories. My order got kicked out and went to the back of the list. I kept getting different ship dates, and phone calls got me nowhere. Often we were outright lied to about its status. I got more help from the FedEx contact once the computer had finally left the factory in Shanghai. It finally arrived the Friday after Thanksgiving--over a month later than ordered. In mid-January, I had to send it back for repair already. Every time i tried to put it into tablet mode, it shut off as soon as I started turning the screen to lay it down. I had to remove the battery each time to get it to power on again.

I must say say that the repair process took only a few days. When I got it back, though, the touch aspect did not work. I had to spend more time online with customer service getting this taken care of. I had to re-install the n-trig drivers in order for it to work. Then, I couldn't get the pen to work. More calls to customer support suggested that I upgrade the bios. This issue I actually solved when I went back to the original pen instead of the spare I had brought on their website.

I finally have this table where I can use it. I had planned to use it for work and home but realized that it won't handle the back and forth. As for customer support, they definitely have a script and can't handle getting away from it. This was the same with phone support as with online support. As I said, my husband's experience has been the opposite except for the times he had to deal with my tablet because it was ordered in his name through the educational site. There were times I thought that I would be in a never-ending state of dealing with customer service.

 In the future, I will purchase my computers at our local business store where I can get face-to-face support. They sell the HP's, and we buy them for our school.

To all: I brougt a HP Touchsmart 600-1050. I have had excellent sevive with HP support all arround. Some of my HP's software had issues. Some issues were fixed the first time through others were corrected the secound time through using a different HP technician. Remeber no HP technician are a like some have more experinces than others. You can always ask to speak to supper visors at any time. You also need to know not ever thing can be fixed over night especially software issues. Technician will work with as long as it takes.You have to work with them as well. I had missing HP software by working with technician he was able to find what was missing and able it to get it to work again. It took a couple weeks before he was able to come up with the fix.
Not only that you can always come here to this site for answers. I learned so much just going through forium. The staff here are excellent some times better than HP sopport it self. Thank You Diane and other HP Technician who work here on this site.