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September 19, 2009 06:29 PM
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viper1

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Joined: 09/01/2009

Now, before I get started I want everyone to know that I'm no nOOb when it comes to laptops or computers in general. Maybe it's just me, but I have tried every bit of advice with respects to the     HP TX2 laptop. It gets waaay too hot, and I cannot for the life of me get the darn fingerprint reader to work, the system either cannot see the device or trust suite closes down just after I enter my password. Granted Windows Seven hasnt come out yet, but we are close to it's general release    and HP has an obligation to take care of it's customers!. For the love of God, at least get the driver issues ironed out. Maybe some of you whom have had more success with the driver installations   can lend some advice on a step by step tutorial on 1. Fingerprint reader, 2. not having the touch   disappear after a while of using the keyboard. Please Obi wan, your my only hope lol. Sorry for the rant, any help would be awesome.

Thanks

Discussion:    Add a Comment | Comments 1-9 of 9 | Latest Comment

September 19, 2009 6:33 PM

HP has slowly started releasing drivers for Win7. First out of the gate for the TX2 was a bios update. More should be forthcoming but HP like every other manufacturer is not obligated to release drivers for beta/pre-release/RC software. We went through this with XP, Vista and now Win7.

As for the finger print reader software, there are other posts on here about it and win7, you may also want to check out the software vendors site to see if there are any updates.

I also believe the latest bios update resolves some of the heat issues.

David

http://i99.photobucket.com/albums/l299/xz550rj/HPMagicGiveaway.jpg

Woohoo! I won my Touchsmart!

September 19, 2009 6:47 PM

Dave, thanks for replying. As far as I see it, once 7 went rtm HP should have used the community to help work bugs out of the drivers/software. All I want is for the equipment I bought to work. Oh, I also updated my bios and have tried every trick from the users that have had success in getting their stuff to work. I have no idea what I am doing wrong, maybe I'm not as good as I thought I was at computer related issues lol.


Thanks

September 19, 2009 7:43 PM

Heres some info from HP's site about Win7:

http://welcome.hp.com/country/us/en/mda/windows7/index.html

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01859348&lc=en&dlc=en&cc...

I understand your frustration though. I'm not employed by HP but I have been doing lots of testing on my Touchsmart desktop and my HP tablet - in addition to other computers - and have had to do all sorts of workarounds to get things going.

Hang in there....just over a month to go.


David

http://i99.photobucket.com/albums/l299/xz550rj/HPMagicGiveaway.jpg

Woohoo! I won my Touchsmart!

September 20, 2009 3:14 AM updated: September 20, 2009 3:54 AM

check Task Manager if the process smartmenu.exe is running at 50% CPU after startup. This is a common cause of fan noise and heat. smartmenu is a badly behaved, buggy piece of code that is very sensitive to startup app load order and timing. When the latter are not according to its "taste" it keeps hogging the CPU, as if looking for something missing that it cannot execute and keeps the CPU running at 50% when Windows is idle, hence the early heat and fan noise on startup and thereafter. Killing the process stops this but you will lose smartmenu (when this 50% happens it is already non-functional in any case, I mean the middle lid button). You can reinstall it and if you are lucky it might hook/load at the correct moment without the above issues (= 0% CPU). HP should apply better quality assurance on those multimedia utilities that cyberlink create for its notebooks. They are all extremely buggy ever since the days of QuickPlay and now with SmartMedia.

Another utility that is sensitive to load order (though it doesn't cause high CPU load or heat when it goes wrong) is the Quick Launch Buttons - the mute button and the sound driver initialization must happen in a certain order for the button to work properly. Sometimes it works then you happen to install something totally unrelated, such as an updated video driver, that loads some other component at startup and Windows recomputes the boot sequence as a result (something end users cannot directly control) and the mute button goes nuts again the next time you boot. A dirty fix in such cases is to reinstall the sound driver (yes! :-), shut down the machine (better remove power/battery for a couple of minutes), then startup again. Mute button should now be working, but why all this headache?!!! Again HP should carefully revise its buggy utilities. P.S. The latest Windows 7-specific HP Quick Launch Buttons v6.50.4.2 dated August 2009 still does NOT fix this problem: ftp://ftp.hp.com/pub/softpaq/sp44501-45000/sp44777.exe

September 20, 2009 7:46 PM

Thanks for the information Cyrenes.

September 21, 2009 6:18 PM

Ha! I have the opposite problem. I cant find the fingerprint reader.

September 25, 2009 2:42 PM

Thanks to all who have offered valuable advice. I guess I should have actually stopped to think that yes, Windows 7 is still unreleased, and that the proper
drivers are forthcomming. Anyway, I most likely end up trading the Hard drive
out and put a Seagate Momentus 500gb 7200 rpm drive in place of the 320gb drive
for more space. Incidentally, does anyone think that ram with a lower latency
will speed things up as well?. I was thinking about swapping cpu's out, but it
would most likely go from being a hair dryer to a nuclear reactor lol. I cant
wait till they come out with 45nm procs coupled with the 4000 series gpu's, my
Ghost Recon gaming would be all that much smoother!.

Later,
Viper1

September 25, 2009 3:53 PM

Hey wait, are the CPU or GPU swappable? I'm all for that.

September 26, 2009 5:34 AM

AFAIK, yes they are, as long as you use a socket compatible processor. You may also want to check and see if the Motherboard will support the correct voltage
which, again, I believe it will. I want to go up to the max which is 2.4 with
2mb of L2 cache for the Turion X2 Ultra. I checked on the the cas latency thing
and the benefits would be negligible, so I'll get that faster hard drive.

Cheers!
Viper1

Discussion:    Add a Comment | Back to Top | Comments 1-9 of 9 | Latest Comment

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