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I had a similar problem with 8 gb on board and 4-5 gb in reserved memory. I finally tracked down my anomaly in device manager, switching to view resources by connection, down to memory option view and looking through each of the views i found memory config errors in one of the motherboard resource views. I switched from current config to original config then back to current, windows then went online, brought 13 new file downloads, installed them and the memory allocation conflicts under motherboard resources fixed itself. Now under resource monitor I see all the ram and can access all of it normally. It took 10 days of looking but fixed it before I had to send the puppy back. regards numen
Hi all,
I have a TouchSmart tx2-1270us. I recently upgraded to Windows Seven Home Premium from the factory installed Windows Vista Home Premium. I've noticed a new difference in the two.
My physical memory that shows in my BIOS is 4gb. My laptop recognizes the full 4gb, but says only 2.75gb is useable. The 1.25gb of memory is being used for "Hardware Reserve" memory. I've never seen this before, and I'm starting to wonder why I need Hardware reserve memory, when Vista never had such a thing. This could also possibly slow my performance down seeing that I might need to use the full 4gb.
I looked it up on google. People using Windows 7 with 64 bit genuine software are also reporting the same thing, but some of them got it fixed by mapping the memory in the BIOS, i can't do that, their is no option.
What could possibly cause this? I want what I paid for, and Hardware Reserve Memory is a new thing to me. Please help. TIA
January 14, 2010 3:14 AM
How did you switch from current config to original config and back to current?
I don't know how to do that...
HP
- member since: 11/13/2009
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January 14, 2010 11:53 AM
updated: January 14, 2010 11:54 AM
Windows 7 is using that memory as graphics memory. TouchSmart tx2-1270us carries ATI Radeon HD 3200 graphics card which is essentailly shared memory card; i.e. it utilizes system RAM as its memory.
[More details for ATI Radeon HD 3200: http://www.notebookcheck.net/ATI-Radeon-HD-3200.9591.0.html]
Vista ( or any Operating System)also does same thing but way of representation is a little different. Vista tells you Memory(RAM) installed on your system (so as your motherboard) but does not tell user that how much is available to actual OS use and how much is used for graphics display.
So you are not going see any performance issues because:
1. The actual usable RAM was always less than 4GB
2. Windows 7 is much faster than Vista.
November 22, 2010 11:07 AM
I have a same problem !!! but I never see that before !
I have a D-computer with windows 7 64x , 4 gb ram (that shows 3.25 gb usable)
it dont share for graphic card or hibernate or any new hardware !!
can its a virus ?
how can i fix it?!!?
pls help
November 22, 2010 7:15 PM
amin said: I have a same problem !!! but I never see that before ! I have a D-computer with windows 7 64x , 4 gb ram (that shows 3.25 gb usable) it dont share for graphic card or hibernate or any new hardware !! can its a virus ? how can i fix it?!!? pls help
It is not a virus, the odds are that it's being used for the graphics card, since you can not turn that function off.
Either that or possibly you're mistaken and have the 32-bit OS on it.
November 23, 2010 12:53 AM
updated: November 23, 2010 5:19 AM
hi Diane , im not wrong, r-click on mycomputer > properties > view basic information about your computer > installed memory 4gb(3.25gb usable).
i never see that before when i do this !
go to task manager > performance > resource monitor > Memory > HARDWARE RESERVED 770 MB !!!!!!!!!! but it was 1 or 2 mb !
in bios turn off onboard graphic , do nothing about memory .... i dont know why memory reserved for hardware !maybe i install new software that cause this ! ?
November 23, 2010 6:00 AM
amin said: hi Diane , im not wrong, r-click on mycomputer > properties > view basic information about your computer > installed memory 4gb(3.25gb usable). i never see that before when i do this ! go to task manager > performance > resource monitor > Memory > HARDWARE RESERVED 770 MB !!!!!!!!!! but it was 1 or 2 mb ! in bios turn off onboard graphic , do nothing about memory .... i dont know why memory reserved for hardware !maybe i install new software that cause this ! ?
Almost 100% it is reserving it for your on-board graphics, no matter if you enable it or not, it is almost certainly not something you installed.
However I have no idea what your post means by " I have a D-computer"
November 23, 2010 9:57 AM
updated: November 23, 2010 10:03 AM
i mean desktop pc 
but its unable ! when the monitor cabl connect to graphic card so onboard graphic is disable!!
in BIOS i check that is disable , and it is new problem that became of low performancing specially when i run a game such as PES2011
sometimes when i open to mach windows and software , its shows a blue screen that means the memory have problem , you know that am i say right? on that screen sometimes writ: (( Disable or unistall any Antivirus, disk defragmentation or backup utilities,check your hard drive configuration , and check for any updated drivers, run CHKDSK / F to,check for hard drive corruption , and restart))
somtimes writ : (( remove any new hardware .....)) mmm i dont remember its continue!
however i do all of that , i remove memory and put them to second slats but this problem cant solve ! 
i format DRIVE C and install windows7 again , at first memory is good and its shows (2mb hardware reserving ) but when i install some software and restart pc , the problem cameback!!
November 23, 2010 6:30 PM
I have no idea, it still sounds like it's reserving the memory for the onboard graphics no matter if you use them or not.
Since you say you have reformatted the machine, then it's not the software, and that once again, makes it look like it is hardware.
I'm sorry I can not help you, but it seems that your problem has nothing to do with a tx2 laptop, which is what this thread was initially about.
December 19, 2010 11:33 AM
updated: December 19, 2010 12:10 PM
THE ERROR IS AS FOLLOWS " The instruction at "0x6c371351" referenced memory at "0x00000004" the memory could not be "read".click ok to terminate the program."
Thx
December 19, 2010 12:11 PM
Brad Fallon said: THE ERROR IS AS FOLLOWS " The instruction at "0x6c371351" referenced memory at "0x00000004" the memory could not be "read".click ok to terminate the program." Thx
Brad,
What does that have to do with this existing thread? or were you just posting to spam with your private youtube channel?
January 10, 2011 7:39 AM
updated: January 10, 2011 7:40 AM
hi there , i remove all hardware and reconnect again and it solved !!!!!!
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View unverified member's comment - posted by numen