November 22, 2009 11:12 PM
updated: November 22, 2009 11:13 PM
Um...I can post my chat log so you can see how it went. They didn't fight me at all on it. This is the most important parts of the chat log. I removed sensitive info.
---------------------------------------------------------------
Jeremy Schulte : My digitizer pen has begun to skip--inking does not work continuously unless I only use a certain side of the pen tip.
[An agent will be with you shortly.]
[You are now chatting with Zack Anderson .]
Zack Anderson : Hi Jeremy. Welcome to HP Total Care. Please give me a few moments while I review your problem description details.
NOTE: For security reasons, PLEASE DO NOT send credit card information via chat.
Jeremy Schulte : ok
Zack Anderson : Thank you
Zack Anderson : I apologize for the delay.
Jeremy Schulte : No problem.
Zack Anderson : There is a technical glitch due to which I was unable to respond.
Zack Anderson : May I know if the pen was dropped?
Jeremy Schulte : No, it has not. It remains tethered to my tablet. However, the tip is lose.
Jeremy Schulte : While it has not been dropped, there is deformity of the surface.
Jeremy Schulte : Periodically, the right click button on it will malfunction as well.
Zack Anderson : The right click button on the digitizer or the computer?
Jeremy Schulte : The digitizer. The touchscreen will detect a right click, when there was none. It requiresme to press the button on the pen a couple times before it goes back to normal.
Jeremy Schulte : --Which leads me to believe its a defective pen.
Zack Anderson : In that case, I will replace it for you.
Jeremy Schulte : What information do you need from me?
Zack Anderson : Contact Information:
 Full Name:
 Organization:
 Mailing Address (No P.O. Boxes):
 Apartment/Building/Mailstop:
 City:
 State:
 Zip/Postal Code:
 Phone Number (including area code):
 Convenient Time for Callback (include Time Zone):
 Billing Address
Product Information:
 Product Model Number (ex: C1234A):
 Product Serial Number (ex: US12345678):
 Product Purchase Date: