CD/DVD Drive is dead: HP TouchSmart Dev Zone

aha

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December 2, 2009 9:14 AM updated: December 2, 2009 9:49 AM

This link can help to you:

http://support.microsoft.com/kb/314060/en-us

Best Regards

Paul

Ita Castanon

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December 2, 2009 11:01 AM updated: December 2, 2009 11:27 AM

Paul,
I tryed, but "nada", however I will follow the next steps.
Thamks

Ita Castanon

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December 2, 2009 5:14 PM

Easy solution
I followed all sources for help, from HP to Microsoft including the one indicated by Paul and the only thing I found was more doubts.
Finally I took the decision to open this marvelous cabinet to look for loosing conections. That is not easy to open it up, first I removed the little lateral cover over the slin CD drive and abracadabra, the solution was there. Over the top of the drive exist one rectangular little unadentyfied botton. I just push it once and restart the computer. That is it, again, out of the blue the CD/DVD drive become operational.

Ita Castanon

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member since: 10/16/2009
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December 3, 2009 5:55 AM

The solution was easy, but temporary,

The CD/DVD drive is gone again by itself. As I explained on the other post I tried to repeat the same procedure but didn't work this time. There is nothing to do, instead send the machine to the warranty service.

Ita Castanon

Paisley Pirate

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December 3, 2009 8:26 PM

Sounds like a bad drive out of the box, all right.

Feel lucky, my hard drive died at 93 days (on a refurb 90 day warranty!) But that's ok, as I was going to go bigger anyway, (and did)

Connection job on a CD/DVD is pretty straight forward on these, though... If you don't want to wait on warranty, you could always just swap it out yourself.

Paisley Pirate
-Illigitimus non carborundum est

Ita Castanon

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December 8, 2009 7:50 AM updated: December 8, 2009 7:51 AM

Finally thatÂ's fixed,
Not big deal and very easily to perform the repair. I followed step by step all instructions presented to me by HP US support to reinstall/replace the drive and found the real issue that was interrupting good drive functions. The power/data cable connector was little loose due stressed cable root. The angle formed at the end of the cable near the connection was causing interruption contact. It was just a matter to re root the cable to obtain good performance again.
Very easy and simple if performed carefully.
Anyone interested to know how to reinstall or replace the drive, can follow the Web link to HP.

http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&docname=c01498907

Thanks and good look

Ita Castanon

Mahmoud

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January 14, 2011 3:00 AM

Hi, i have the exact same problem with my IQ846 however i just followed that procedure and got to the wire, however there was nothing disconected or anything, i took the cable out and put it back in, i pressed the eject button the put the pc back together..

my compuyter is still under warrenty and i can send it back in, however i dident want to wait to long and wanted to see if i could do it my self...

any tips ? and what should i do, or did i miss something ??

thanks

Mahmoud

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