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You can't get it..... I wrote the corporate office an email and got a call back and they said they would look into supporting us with the new software and that was months ago. I'm selling my TX2Z the first chance I get lousy equipoment and even more lousy support for older customers. Islate here I come
I bought my tx2-1270us in August before school. They say that the new ones that come pre-installed with Windows 7 have the Touchsmart software, and can now have twitter, netflix, and hulu apps for the software. Where and why can't i get this software? This seems like an unfair advantage.
I have my update disk, which i've done, but i had windows 7 previously on here, before i got my ACTUAL copy. Clarifying, I installed W7 before getting the actual W7 disc from HP, but installed the update disc when i got it.
Any help here guys? TIA.
January 7, 2010 4:02 PM
January 7, 2010 6:16 PM
I bought the first edition of a book a month ago (the book was originally printed two years ago). This month the publisher came out with a second edition of the book with lots of new and revised material. Why do I have to pay for the second edition? I already paid once.
January 7, 2010 10:58 PM
Why do I have to pay for the Second Edition? Because a paper book can't be changed just by downloading a few data files (that actually cost the publisher literally nothing to distrubute), Whereas producing a second edition of a book is quite costly in terms of paper, shiping, etc.
If you're going to go on about 'the cost to produce the software int he first place'I'll reach back 20 years to my university economics course and ... I think it's "Zero Incremental Cost"- ie, once the software is produced, it costs zero dollars to produce more. If you're including the software 'free' with the new versions (as I'm sure the marketing department will phrase it) then there is no lost cost to distribute it to the 'first edition'users. Even if it _does_ cost the 'new' user more, you are loosing a massive cost in goodwill by not distributing it and getting people even more massively ticked off with HP support than they already are (and many of them are - just read around these forums), and the only logical reason not to give it to them for free is that you plan to charge them - and does anyone really think people will purchase a new computer just to get a twitter app? Therefore, the existing user base will be giving you ZERO cents for this app, no matter what you do - therefore, why not try and claw back some of the tattered shreds of goodwill by giving them for free something that will cost HP absolutely nothing.
And if the HP sales department can't follow this train of logic, send them back to high school economics class and get in someone who can do the job properly.
BenK
(If I seem a little peefed, I'm still irritated by the lack of Multitouch drivers for 32 bit Win7 .... jeez, how long can it take, The RC version seemed to work, the 64bit version has been out for a while .....)
January 8, 2010 1:34 AM
updated: January 8, 2010 1:35 AM
So by that logic would you expect the second edition of an e-book to be free as well? If you were the author of the original book and the second edition, would you give your additional work away? Just something to think about.
As far as the software goes: the cost of developing the software is distributed over the number of machines sold (or a dim forecast of that number). It is not provided for free even on the first edition machines. It's included in the price that the customer pays. It's just not broken out and made visible.
You're peefed, and you expect to get the software for free. I have had the same expectations with software that I use, so maybe I've been in the same boat. I've been on this forum from day one, have seen most of the discussions that you're referring to, and have tried to help where I could (with my limited resources). But I'm getting off track. Sorry.
On to something that could be useful. If you dig a little into the forums here, you'll find that it's possible to actually get the software installed on TX2s that have been upgraded to Windows 7. See this thread for example: http://www.touchsmartdevzone.com/forum/thread/2375/Ok-I-managed-to-install-To...
I hope that link might be of help.
January 8, 2010 6:50 AM
updated: January 8, 2010 6:52 AM
Developer/Programmer salaries, support costs related to that such as physical infrastructure for all staff, computers/various equipment/servers, QA testing, marketing, HR, various task groups related to the project, etc. There is your basic cost up front.
Then, once the software is made, you then have web servers, infrastructure to support that (data center), bandwidth costs, support personnel, HR, etc, to oversee all of it and continue to update software with bug fixes/enhancements. Failing to see "no cost" that you claim is there for software updates =)
Also, where do you draw the line? Should a peice of software and updates be given to users indefinitely? More or less playing devil's advocate here, but something to keep in mind none the less.
Regardless, you can still get the software, the instructions are posted on the forums here as GTG linked
Moderator - Creator of Tx2 Touchsmart All in one Installer.
Touchsmart Tx2z Laptop: AMD ZM-87 CPU, 4gb Corsair DDR2 2x2gb, 256gb Corsair Performance SSD, Windows 7 Ultimate Signature Edition.
January 8, 2010 11:03 AM
Worst support ever. Ntrig and hp makes the perfect team... for slow and bad support.
January 9, 2010 3:31 PM
updated: January 9, 2010 3:34 PM
I don't know how this thread went from software support to E-Books. But they aren't the same not even close! Not even in the same ballpark. So the intelligence of that post.... Up in smoke with whatever it is the poster is smoking. I think the real question here is support for a product. It is obvious that with HP once they have made their money off of someone they do not matter to them any more. This is shown in the way they will not give older hardware the software updates and also in the way they have terrible customer support. I'm guessing they cut cost in the customer service area. Again they already made their money. Just my 2 cents. I have seen companies who do this and companies who don't. I have decided to rid myself of all of my HP products which is a printer and this laptop and find a better company who does and I will continue whereever I can to tell others to do the same thing.
Also it looks like GeekTieGuy is here to sell HP products:
http://www.touchsmartdevzone.com/forum/thread/1196/New-HP-TouchSmart-desktop-...
So take his post with a grain of salt
(If you want to sell HP products try updating them, Not putting people down for asking questions)
January 9, 2010 4:45 PM
Since this is a community site, I will from time to time post stuff that I think might be of interest to the community, and I assume that new versions of the harware are of interest. Call that selling, if you want, that's fine. And since I work for HP, of course, you have to take everything I say with a grain of salt. A big grain of salt. It's not like I'm deliberately trying to hide that I work for HP. Just go to my profile. My presence here is not focused on selling products. I'm here to participate the best I can. Sometimes better than other times.
If you look at the record for HP TouchSmart desktops (I work for the part of HP that produces the desktops), you'll see that HP has posted software for free in the following order: 2.0 (the initial release), 2.5 and 2.8. You can ignore this, of course. For HP TouchSmart desktops that have been upgraded to Windows 7, HP has made version 3.0 available for free as well. So that's a total of three updates for the HP TouchSmart desktop PCs. Those are the facts.
Since I don't work for the part of HP that makes the laptops, I have little to say about how this affects the TX2s.
It was not my intention to put anyone down for asking a question (although I did make a detour before pointing to a thread that was somewhat relevant). I wanted to try to get across that producing software is something that takes real people real time to do. Producing software is "work of the brain", similar to how producing a book is "work of the brain". Some people call this "intellectual property". If the people producing that kind of work don't get paid for their efforts, they won't be able to keep doing it. It's that simple. Since software is work of the brain and is distributed electronically, and e-books are work of the brain distributed electronically, I don't think the comparison is far off.
Just my 2 cents.
January 9, 2010 6:21 PM
Well.. I think its pretty clear...
If HP gives support for win7, the same drivers/software for vista, needs to be ported to win7.
I buy this laptop with mediasmart 2.0.
I want the same sh*t for win7! I dont care if you will sell 3.0 to elite people, give me, a 2.0, or an 1.0.
Win7 support is crippled, period.
I dont care asking for the win7 hp dvd, I don´t like patched win7 versions. I want the standard one, and my drivers that I paid for. Call it 2.0? Ok, give me 2.0, and pop up 3.0 where you know.
Simple as that.
January 11, 2010 7:56 AM
Hiphone, I have linked Tm2 information on this forum many times, I have linked various software on this forum for users to try to help them(as have you on your site). Does that make me out to be trying to sell those products or just informing people of useful stuff that is after all the point of these forums? We all want to know about the new hardware that comes out, plain and simple.
There is not a computer company out there that offers support for products past a certain point. Typically* if it is 3-5 years old, no further support for OS’s comes out, very few driver updates. Same for hardware manufacturers, they cease support on older products as it makes no fiscal sense to keep supporting out of date hardware. You continue to innovate new products and support those, advancing what the software and hardware can do, not spend all their time making old products backwards compatible.
As for support, I can’t really comment. I do remember however reading that HP support was above Dell however in a consumer study recently, and all of my recent contact with HP has been excellent. But YMMV I suppose, there is not a customer support center out there these days that you can’t get a bad experience from and HP has their share of it.
In the end here, the software for both 2.0 and 3.0 is provided and works, and many thanks to our forums members who have tested this and gotten everything working and offer advice to support to those willing to take a moment on how to get installed and working.
You can follow the instructions that explain how to get either software working, or you can sit and complain that something in front of you that you asked for somehow isn’t there…
Moderator - Creator of Tx2 Touchsmart All in one Installer.
Touchsmart Tx2z Laptop: AMD ZM-87 CPU, 4gb Corsair DDR2 2x2gb, 256gb Corsair Performance SSD, Windows 7 Ultimate Signature Edition.
January 11, 2010 10:00 AM
updated: January 11, 2010 10:13 AM
All one has to do is Google an HP product and they can see for themselves what is or isn't. As far as right in front of me I followed that thread a while ago and enjoyed it other then the fact there is nothing provided as far as installing the apps just the shell. Would you like to tell us specifically how to install the apps or give a thread where we can. because if you do it would solve the whole thread now wouldn't it? Otherwise I guess were just going around in circles and it is really just wasting everyone's time. Which your mile long post of what every other HP rep has already long winded time and time again is what everybody is sick of. If you really want to be on the level why not help complete the other thread instead of starting the whole circle jerk all over again? I refuse to respond to this thread anymore unless there is something productive because as you said these forums are here to help people not in a customer service way but I mean really help. Posts like "I bought the first edition of a book a month ago (the book was originally printed two years ago). This month the publisher came out with a second edition of the book with lots of new and revised material. Why do I have to pay for the second edition? I already paid once." or your long pointless post aimed at me and not helping the original poster are worthless and unproductive.
Oh and just to humor you. As an example, this is why I bought a PS3 and not and X-Box or Wii because you can use the old hardware and software with the new many many years later. Just one example of many to show the greed of certain companies and closed minded view of others who know no different. Oh and the Iphone... another great example qwhich means the islate will probably the way to go for real future support. ;-)
January 11, 2010 10:21 AM
updated: January 11, 2010 10:23 AM
I wont follow a guide to install something that has to work from factory.
Dont care, dont mind.
They can´t provide quickplay for tx2500 and touch/media smart for tx2.
I wont install a software that has been removed from his web. How many bugs awaits to be found?
Stop defending, they can´t do a proper installer. Thats not about supporting a platform or not.
January 11, 2010 11:11 AM
updated: January 11, 2010 1:48 PM
Hiphone, please read the post GTG linked above regarding how to get touchsmart working.
Or I can link it for you.
The shell is the first item discussed, then they go into getting other applications and such working. What is missing is some of the app files for the general public to easily access. See below for notes on that.
The posts that GTG and I provided explained how the software development process works, and helps correct some misconceptions that users who have of how things actually work with software and updates "its all free" mindset.
You however, have submitted nothing useful and are just bashing users. We can continue this discussion in private if need be, but any more posts like that will be removed FYI.
Trihy, your post does not make sense, or I am reading it wrong. "I wont install a software that has been removed from his web"? "I wont follow a guide to install something that has to work from factory"? My apologies if I am not understanding what you are trying to say there. I am guessing however you mean to say you want a working "click install and done" installer from HP for the newest touchsmart software shell. I agree with you that would be great, and wish HP would do such, but sadly that isn’t the case so what we have done here is to find work arounds for such. Your frustration with HP is noted and fine, but realize these forums are not HP's, they are a community based on helping out users make the most from their touchsmarts. If you don’t want to take the offered solution to the touchsmart issues, that is fine, but don’t take the "HP rage" out on these forums, call HP or visit their forums and let them know you are dissatisfied. In the meantime, if you want help getting this to work, let us know and we will do our best to help you out with the newest touchsmart software.
On a side note, I am working on trying to dig out the HP touchsmart files that were included on the 1300 tx2's. Hopefully with these we might have a much simpler way of getting these applications to work for us. Thanks to RaggedRebel for uploading the SWINSTALL folder to me so I can work on this project. Its a huge chunk of files so is taking some time to sort through everything however, so bit of a delay. Holidays are done now so I have time to work on it more. If I can get this, I will write up a article on how to get these working and upload the files either here or on my web server for everyone to access.
*Just to humor you, the latest PS3 does not have backwards compatablity with Ps2 games, all the ps3's have had minor to major issues playing ps1 titles. Lack of support already for the original Iphone and issues with it, apple doesnt care, they just want you to upgrade to the latest one.(I have owned both original and 3g) You were saying again regarding their support for previous software/hardware support again and company greed, from SONY and Apple of all companies... :) I admit though, the Apple islate does look pretty nice, but gona have to pass on it. Other tablets with easy access to change OS and customize will be in supply soon.*
*Edit, re-organized*
Moderator - Creator of Tx2 Touchsmart All in one Installer.
Touchsmart Tx2z Laptop: AMD ZM-87 CPU, 4gb Corsair DDR2 2x2gb, 256gb Corsair Performance SSD, Windows 7 Ultimate Signature Edition.
January 11, 2010 1:40 PM
updated: January 11, 2010 1:50 PM
Sorry, as you see, english is not my native language :)
And yes, I think that HP will release a click and work touch/media smart for tx2.
I dont want to install by the manual way, cause I have problems with mediasmart 2.0 (cpu always at 50%)
So, I prefer a nice and clean installer, with bugs corrected.
Look at the other packs like mvp... rev A, B, C, D, and now E
The other thing I was trying to say... is that.. I undesrtand new products get better functionality, olders, get nothing. BUT, tx2 on vista had better functionality than on win7. Thats the real problem.
January 11, 2010 1:49 PM
updated: January 11, 2010 1:50 PM
No worries, just wanted to make sure I understood what you wanted there =).
The latest mediasmart package resolves the 50% CPU utilization by the way. That was a huge issue with the pervious versions. The Mediasmart and the drivers for the Realtek sound card caused that problem. Updating both of them resolves that.
Moderator - Creator of Tx2 Touchsmart All in one Installer.
Touchsmart Tx2z Laptop: AMD ZM-87 CPU, 4gb Corsair DDR2 2x2gb, 256gb Corsair Performance SSD, Windows 7 Ultimate Signature Edition.
January 11, 2010 1:51 PM
updated: January 11, 2010 1:57 PM
Well, that´s a start :)
I´ll wait for hp packages, Im sure they are not that stupid to give less functionality on win7 than vista (for retail installations)
BTW, the only difference between touchsmart and mediasmart, is the "core" system, right? I mean, on mediasmart you get the "M" and a simple menu, and on touch you get a kind of "dashboard"
The other packages are the same for both, right?
And when you say the last mediasmart... what is that? 3.0A? or 2.0x?
January 11, 2010 6:52 PM
Okay. I have dug up the installation files for the touchsmart shell and all the mini applications to go along with it. There are quite a few of them. I am working on trying to program a new installer for all of them, so users will be able to run one main installer and it will silently run the others. Not sure if it will happen, but I am working on it. Either way, I will get the files posted either to this site or my own depending on the distribution rules of this site.
Moderator - Creator of Tx2 Touchsmart All in one Installer.
Touchsmart Tx2z Laptop: AMD ZM-87 CPU, 4gb Corsair DDR2 2x2gb, 256gb Corsair Performance SSD, Windows 7 Ultimate Signature Edition.
January 12, 2010 7:28 PM
Okay, 75% of the installer is done now. Issue is with the stupid Mediasmart MVP integrating into the new shell, but I think I have a way around that.
Moderator - Creator of Tx2 Touchsmart All in one Installer.
Touchsmart Tx2z Laptop: AMD ZM-87 CPU, 4gb Corsair DDR2 2x2gb, 256gb Corsair Performance SSD, Windows 7 Ultimate Signature Edition.
January 12, 2010 8:35 PM
updated: January 12, 2010 8:36 PM
Wow! if you get this working it will be of great benefit to all of the people who did not originally get the Touchsmart Software. Thank you for taking the time to work on this. When I originally purchased the touchsmart laptop I had hopes to use the touchsmart software just like the PC and alas that just wasn't the deal and then when HP started adding it to the other laptops the newer TX2Z's and the TM2 it was a real kick in the nutz to the older TX2 owners it's like everybody gets it but them.... In my eyes weather you pull this off or not you are a hero for at the very least making the effort to help those who became less fortunate and left behind by HP.
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