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December 23, 2008 11:45 PM
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ehuna

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Joined: 12/20/2008

Hello,

I got a new HP TouchSmart for Xmas and I love it.  Back in October, I was lucky enough to attend the Microsoft Professional Developers Conference (www.microsoftpdc.com) in Los Angeles, where I got a copy of a pre-release of Windows 7.

I installed Windows 7 and everything works great (I describe my experiences here), except I don't have the original HP TouchSmart application (previously HP TouchSmart) thatcame with Vista Home Premium.

Is there anyway to install the HP SmartCenter application on a new OS?  Kurt Brockett mentions in this article that he found a way, but he hasn't yet had the time to tell anyone else how.

I still have the original partitions, including the recovery partition and I can still boot into Vista Home Premium.  I understand if you prefer this info not be public, so if I receive a PM, I'll respect any such concerns.

Emmanuel
Check out our personal site at www.ehuna.org

Discussion:    Add a Comment | Comments 1-20 of 33 | Latest Comment | 1 2 Next »

December 25, 2008 11:54 AM

You definitely don't want to go public with any information about how to install the HP TouchSmart software on Windows 7. Or at least you'd have to look at the license agreements that come with the HP TouchSmart PC very, very closely to make sure you don't violate them.

December 31, 2008 10:33 PM

Oh, an when I switch of Touchsmart, it says "The current display resolution
is not supported". Hmmm?? It's ok in the highest resolution, but not
in 800x600 or others lower resolutions. Any help??

January 1, 2009 12:51 AM

roaeja said: Oh, an when I switch of Touchsmart, it says "The current display resolution is not supported". Hmmm?? It's ok in the highest resolution, but not in 800x600 or others lower resolutions. Any help??

 I don't know why you're getting this error on the TouchSmart.  From my experience, I've seen monitors display such a message when the OS was shutting down, typically because the graphics card was no longer sending any image to the monitor.

 You may want to start another thread with this question - I started this thread to find out if it was possible to re-install the HP TouchSmart software (SmartCenter) on a new operating system (in my case Windows 7).

Emmanuel
Check out our personal site at www.ehuna.org

January 1, 2009 8:56 PM

I found a theoretical way to re-install the HP TouchSmart software on Windows 7 and I posted instructions on my blog:

http://blog.ehuna.org/2009/01/how_to_reinstall_the_hp_touchs.html

GeekTieGuy: thanks for the friendly warning on the HP license agreements. For this reason the solution above is purely theoretical, an exercise of the mind.

I can understand whoever came up with these policies - how dare these customers re-install software they purchased on the same machine HP sold them? Crazy.

Emmanuel
Check out our personal site at www.ehuna.org

January 2, 2009 2:20 PM

I don't understand why HP has a problem with users installing Win7, it should be public by Summer now that it has been leaked. So, are you guys saying that the Touchsmart software will not be easily upgradable with Win7? Because I imagine anyone with any nerd in them at all who bought the HPTS was anticipating Win7 when they bought the TS. Win7 is supposed to be very touch friendly, so what happens when Win7 goes on the shelves? First of all, is the Touchsmart software even going to be complete by then? Second, are we going to have to wait another 6 months after the release of Win7 for an update to run Win7 with the TS suite? I don't see how upgrading your OS is violating any license agreement. I mean I can run Linux if I want, it's my machine. How is running software on a PC a violation of any license agreement? I mean it sounds like Emmanuel has a legit beta copy from Microsoft not a pirated copy. There are Win7 betas making the torrent sites but if he has a legitimate beta copy then I don't understand why he couldn't install it.

To be honest, if installing Win7 removes the TS software then I may just go that route since I don't use it anyway and I haven't found another way to remove it. I was hoping for some updates by the new year, but that didn't happen. Thanks for the link ehuna. These TS developers do not believe that we paid for the TS software. I have been told that it is just a free perk. Yet in every advertisement I saw for the TS it featured the TS software and not Windows Vista. I suppose they believe that we are getting Windows for free as well. They think the machine is what we are paying for and that is just not how PCs are sold. We do pay for Windows when buying a PC because HP is paying for Windows when they install it. Nothing is free.

I have to say it again. HP is really disappointing me. Almost every review or blog I have read about the HPTS is all the same. There seems to be zero support and the software is really really bad yet all we get is license agreements and excuses thrown at us. The way I see it if these devs haven't fixed the Touchcenter yet, they aren't going to any time soon. So when Win7 does go public I will have forgotten all about that junk software using up all my RAM in the background and won't miss it anyway. I was waiting until the new year to do my review, and it isn't going to make the HPTS devs or HP as a company look very good. You guys have had plenty of time to fix some very simple problems. You guys should be releasing updates daily until it works right.

btw, how is the beta Win7 working out for you so far Emmanuel?

January 2, 2009 3:12 PM

Jerry, remember I'm just making personal comments. My opinions are not those of HP. Personally, I'm glad to see how people dig around to get the software running on an HP TouchSmart with the Windows 7 pre-beta or Vista Ultimate.

As far as support goes, is my hanging out here also zero support?

All I did was point out that there are license agreements, like it or not. I didn't make them. I just don't want people to get into trouble if they go against them. I don't know what they license agreements say or whether anybody cares. All I know is that they are there.

Yes, we've had time to fix problems. But getting them out as updates is more difficult than you think. There are procedures that have to be followed and not doing so would be a bad career move. If you want to keep complaining about the lack of updates, I can't help it, but at this point to keep doing it does little to further anything. The need for updates is not off the radar, and when we get back from our mandated two-week holiday shutdown things will pick up again.

January 2, 2009 3:59 PM

"at this point to keep doing it does little to further anything"..... well obviously...lol

And you guys do not have time for a "mandated two-week holiday shutdown" you can vacation when the job is done. I have been in IT for years and I know how long it takes to code an update or create an app. I worked with Lotus and Cobal in college. I programmed a flight simulator on my Commodore Vic 20 in 3 days when I was 13 years old. I mastered C++ and Visual Basic in about a month. I'm the guy they call when their machine breaks down. And by they I mean everyone I know. I'm not an idiot.

You ,geektieguy, seem to be the only one with any concern whatsoever about the consumer and I know what it is like dealing with PR, but just take a look at some of the reviews. HP is getting some very bad PR because of this software. I would think they would be on your tails to get it fixed instead of making you take a mandatory vacation. It should have been working at the greenlight.

So, this is a message to HP, not you geektieguy or any of the other devs, HP cut the red tape and get your software working before you lose more customers. Mel Gibson can act like an idiot and people will pay to see his films because the man can make a movie. But the first flop he makes will be the end of him. This is HPs first big flop that I can remember. And it only takes one. P-Diddy never released half an album. Wolfgang Puck has never left the sugar out of a torte. Neil Armstrong didn't go halfway to the Moon. Michael Jordan never shot a 1 1/2 pointer. Professionalism...where is it?


But since it's mandated , go ahead and enjoy some time off geektieguy, you at least have earned it. As for the rest of you devs, I hope you get snowed in for two weeks ...lol just kidding, but not really.

We do, or at least I do appreciate you geektieguy

January 2, 2009 4:29 PM

Thanks. The other devs deserve it as well, believe me.

I appreciate your frank comments. Keep them coming!

January 12, 2009 12:34 AM

I'm not to happy with my TouchSmart i506. For the most part it is a
Windows machine and the touchsmart side, is just window dressing. Nothing
to deep there. After about 5 minutes, you are done with it. And most of
the TouchSmart applications, open in Windows Vista. So, HP has found a way
to pull the wool over your eye's and sell you a cheap computer that is three
times as expensive as a laptop. I should have gotten an Acer for $500, and
ignored this piece of junk. I can't burn a DVD R or RW, the Power2Go comes
back with 'no response' or an error message. I brought it to run touch
sensitive programs with and if fHP isn't going to allow me to do that,
then to the basement it goes and gave away from HP products. It's my computer
and I paid for the software, too, so they shouldn't have any say, in what I
do or how I use it. This computer feels like it has been 'tweaked' and
has real shortcomings, that cheaper computers can run circles around. I got
bit high/low and checkboard errors, that cleared up after a reboot. But, my
disc should be able to burn disc! Never again. I would recommend staying away
from the TouchSmart series; until they install Windows 7 on it. Then it might
be a good machine to have and use.

January 12, 2009 12:43 AM

What do you mean by "most of the TouchSmart applications open in Windows Vista"? What were your expectations?

And what about "HP won't allow me to do that" (run touch sensitive programs)? Have you seen Crayonphysics.com? That's a touch sensitive program and it runs fabulously on a TouchSmart.

I can't comment on the hardware issues, especially the DVD R and RW, I know nothing about those areas.

January 12, 2009 7:36 AM

Played with Crayon Physics - it's cool. I only wish it would run at the full resolution of the TouchSmart screen. It tops out at 1024x768, so it's all stretchy.

January 15, 2009 7:04 AM

@roaeja, the TS itself is a great little machine, infact i'm looking forward to the day when it gets released as a full size 32" or even 5x+" LCD TV style package that i can put in my living room.

Windows does sometimes leave a little to be desired, and if thats the way you feel i can confirm that the latest Ubuntu (8.10 as of this writing) works very well on it. The only issues i found where the sound drivers where a little flakey, and setting up X11 to use the touch screen is not the most straight forward of things, but it works reasonably well, it's fast, responsive the networking kicks in first time. The ubuntu devs are tweaking things to fill in the gaps (at least as far as the team blog goes they are anyway) so i guessing the next release will make a lot of difference.

At the moment i'm currently playing with win7 on mine, and bar the few teething probs (which i expected there to be) everything is running fine.

Cheers

Shawty

January 16, 2009 1:30 PM updated: January 16, 2009 1:35 PM

As a developer myself, I can certainly understand the folks at HP not wanting us folks dumping the Vista tested TS app on Win 7 and then whining that it doesn't work. It wasn't built or tested on the Win 7 platform. On the other hand, the best way to get everyones hackles up is to say something like: "Warning! Warning! You're violating your license agreement!" Let's all play nice. We're all concerned about being supported by HP now that we've bought into the platform. There's no reason to believe that HP is not going honor the implicit commitment that they've made to us (yet). Maybe Tie Guy can get permission to open the kimono at bit as well as warning us about the lawyers? Personally, I thought that the intriguing thing about Win 7 was Surface and the possibility that the TS application was just a stop gap measure to hold us until Surface was available.

Will

January 16, 2009 8:21 PM

I wish I could open the kimono, but I'm not in a position to do so. In fact, I think I may have to dial down my direct involvement here on the community site, since things are getting busy at work and I need the time at home to do other things. Don't be surprised if you hear a lot less from me over the next weeks and months. If there's a really pressing concern, try sending me a Private Message.

As far as Surface is concerned, I'm not sure that Microsoft's plans involve making that available on regular PCs. As far as I remember from the PDC 2008 the Surface SDK is devoted to a particular hardware platform. You never know though and this is just me speculating. I have no "insider" information.

January 17, 2009 8:00 AM

Well I'm really sorry to hear that. I just got here but I've been enjoying your posts. Was it something I said? :^}

Should we conspiracy theorists infer a deeper meaning in terms of HP's interest in an independent developer community?

Will

January 17, 2009 10:32 AM

In my last position of employment we where dealing direct with MS on some surface systems we where building. The info we had access to categoricly stated that Surface would NOT be coming to regular touch screen enabled PC's, but that the multi touch system is a subset of the SUrface API's closly intertwined with the INK apis.

Cheers

Shawty

January 17, 2009 11:03 AM

Oops! Thanks (to both of you) for straightening me out on that point. And sorry for taking the thread off on a tangent

January 17, 2009 3:04 PM

Don't infer anything, and it definitely wasn't anything you said :)

January 18, 2009 9:45 AM

@will.d - defo nothing you said, and as for off tangent , well i do like a good bit of banter every now and then.

Back on the subject of Win7 However....

IE8 is really starting to p*** me off...... Logging in here is the 8th time today, and the 3rd time for this site iv'e had to type my UN & Pass in again, despite asking IE8 to remember my details... :-)

January 22, 2009 7:22 PM

I own an HP TouchSmart 506 and I like it. Not much there to
touch and still a point and click Vista OS. Had to replace the
DVD drive. HP sent a new one and easy as 1,2,3. Fast service.
I loaded Windows 7 and was disappointed to find out that
my HP 506 scored low on graphics, a ONE! Need at least a
5-7 for Windows 7 graphics. So, if you plan on using
Windows 7 on an HP Touchsmart, WAIT until they upgrade
their graphic chips. All in all a laptop would have been
cheaper and ungradeable. Under Vista I scored a 5.9 for
graphics. Don't understand the difference.

Discussion:    Add a Comment | Back to Top | Comments 1-20 of 33 | Latest Comment | 1 2 Next »

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