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Dave, my condolences..
Any possibility that you have a Seagate HDD that didn't get the firmware update? that's known to cause a drive disappearing from a system issue.
Best advice I can give for suspect drive is always yank it, check it in an external case on another PC, get whatever data you can. It's next to impossible to diagnose a bad HD in the system that's using it as a boot device.
Diane
Well, I made it over a year before I had any serious problems. My IQ816 is now (temporarily) dead. It started out acting up and randomly rebooting. Then yesterday would slow to a crawl and then freeze up.
I have ruled out software as a problem because it does exactly the same thing in both Vista and Windows 7 (I have it set up to dual boot). Checking the event logs in both Vista and Win7 show nothing at all. I did manage to catch one BSOD in Vista but it disappeared before I could read the error and its not in event log.
Now I am faced with a black screen that says "reboot and select proper boot device..."
My gut instinct tells me its a bad HDD which I'm going to pull and test today and I'm also going to follow the advice from the "Keyboard and mouse freezing" thread about checking the SATA cable. I'm also going to follow my own advice and check the RAM to make sure its properly seated.
Now I finally feel everyone elses frustration who had this problem. :-(
David
(Former Moderator)
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Woohoo! I won my Touchsmart!
March 20, 2010 11:38 AM
March 20, 2010 2:57 PM
Yep, its a seagate. 750 gig 7200rpm. Did the firmware update shortly after it came out.
Hooked it up to an external SATA enclosure and then to my laptop and it will connnect but then crash/freeze when I try to copy data from it. So, most likely its a bad drive. Thank God I use LiveSync so all my documents are mirrored to my laptop. Most of my downloads are on my external drive as is my 32gigs of music, so the only loss is going to be the time it takes to reinstall everything on the new drive.
I ended up going for a WD Black Edition 1 TB 7200RPM with a 64MB cache. Should give a little boost in performance. My WEI score had been limited to a 5.9 by the HDD (everything else was 6 and above) so this new drive will most likely boost the performance level up a bit.
David
(Former Moderator)
http://i99.photobucket.com/albums/l299/xz550rj/HPMagicGiveaway.jpg
Woohoo! I won my Touchsmart!
March 20, 2010 3:13 PM
OK, something interesting I just noticed.
My drive is marked as a "Certified Repaired HDD"!! I'm going to reinstall the drive and re-run the firmware update from the bootable disk and see what happens.
David
http://i99.photobucket.com/albums/l299/xz550rj/HPMagicGiveaway.jpg
Woohoo! I won my Touchsmart!
March 20, 2010 3:49 PM
OK, I ran the Seagate firmware update and it reported it as being SD15 which was the bad firmware...interresting. Firmware updated to SD1A and I power cycled. Booted to a SMART drive error message stating that failure was immenent and I should backup and replace the drive. Booted to windows after pressing f2 and got another SMART Drive error in windows.
Tried to back up my stuff that wasn't in the live sync folder and after about 5 mins, the system gets real sluggish and freezes.
Also realized that it is NOT the original drive that came with my TS. In the early days of Windows7 beta I had been swapping out two identical drives rather than dual booting. The original drive from my TS is apparently my backup drive and the one that crashed is one I bought from Newegg to test Win7 on. Not sure why I bought a refurb drive...probably because it was for testing purposes and cheap.
I'm sitting here listening to it copy the backup stuff and the drive is power cycling and freezing up so I'm sure its a bad drive. Looks like I'll lose about 30 gigs of data.
I have to get more dilligent with backups.
David
http://i99.photobucket.com/albums/l299/xz550rj/HPMagicGiveaway.jpg
Woohoo! I won my Touchsmart!
March 23, 2010 9:16 AM
Ihad same problem as you all with crashing
THE SOLUTION IS :
change the sata cable from the hdd to the controller.
since i changed it i have no more troubles with crashing
You have to unscrew a lot but believe me it works
No mor problems here
March 24, 2010 8:47 AM
Have you attempted to use safe mode to obtain the data. If you are able to get in the OS normally and the symtoms of slugish and freezing start at that point, try using safe mode because you usually have more success that way. When the HP invent screen comes on continously tap F8, select safe mode and try to recover your data as quickly as possible.
As for the hard drive, based on the symtoms it does sound like the hard drive is done. Segate hard drives are known for hardware failures. Also, it was mentioned above to reseat the cables, you for sure want to try that before you throw in the towel on the hard drive :)
March 24, 2010 9:06 AM
Thanks for the replies.
Same symptoms in safe mode.
Tried hooking the drive up to my laptop via and external SATA cannector and it would allow me to remove (backup) some files for a short period of time before losing its connection - which makes me think it may be a problem with the controller circuit on the board.
None of the typical dying drive sounds either.
After doing the seagate firmware update, I started getting SMART errors on bootup from the bios and again when I got into windows.
I've since replaced the drive with a 1TB WD Caviar Black Edition and things are going very well. Got Windows reinstalled last night and will start installing the Touchsmart apps today.
I was able to recover about 90% of my data. The only real aggravation is going to be reinstalling all of my organic chemistry programs and setting them up the way I had them before.
Finally, I'm going to hold onto the HDD and try to recover the last bits of data from it before I put the sledge hammer to it. Once I get through mid-terms, I should have a bit more time...which brings me to ask, why do things like this always happen around midterms and finals?? LOL
David
http://i99.photobucket.com/albums/l299/xz550rj/HPMagicGiveaway.jpg
Woohoo! I won my Touchsmart!
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