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April 20, 2010 03:49 AM
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RMW

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Joined: 12/17/2009

I've had my TX2 1339eo since November 09.

Installed a clean version of Win 7 64x and I've only experienced problems with the pen and touch since then. I've tried basically every version of Ntrig, all the "little fixes" that can be applied.

It ended with me not being able to use the touch functionality due to that the only working way for me to draw/write with the stylus pen was to uninstall the Ntrig drivers and use the basic Windows 7 ones instead.

But this was problematic as well, I experienced "dead zones", bad responsiveness etc.

 With the Ntrig drivers I have Ghost Clicks, Crazy cursor, even more unreliable responsiveness etc.

 I HATE MY HP TABLET!

I paid 1200$ for this piece of crap. And every single TX2-owner are experiencing severe problems -.-

 They are manufactored faulty!

These videos prove it:

http://www.youtube.com/watch?v=hhFwv6nfcLM

http://www.youtube.com/watch?v=u3lzM5OO7CE

 What can I do to get my money back?

What are your experiences with the HP TX2 Tablet and HP Support?

Discussion:    Add a Comment | Comments 1-5 of 5 | Latest Comment

April 21, 2010 5:05 PM

I think I'm lucky that they stole my tx2.
You should have waited only 2 months more for the tm2.

April 27, 2010 3:44 PM

RMW

are you using the latest SW for your Win7 x64?
you should install bundle version 2.39. you can download it from HP.com/support

April 27, 2010 7:26 PM

I have a 1370US from about the same time period and am running Win7 64bit.  It came from Best Buy with something like Ntrig 2.09 on it (don't remember the exact rev), but I updated to 2.185 from the HP website.  Both versions seemed to work OK, but every once in a while the touch would go away until you disable then enable again in Control Panel.  Unfortunately, 2.185 didn't support more than 2 fingers. 

So when 2.239 came out, I hoped it would fix the touch disappearing.  I did not, but at least I got 4-finger touch support.  However ONLY with 2.239, I get the random ghost movement of the cursor every once in a while.  You can move the cursor away breifly, but it will snap right back to the original point after a few seconds.  A USB mouse or the touchpad will let you override it long enough to get to the Ntrig Calibration button in Control Panel where I can do a recalibration and it will go away just like that.  It only happens now and then.  Most of the time its fine. (I actually put a shortcut to it on my desktop for this very reason).

Try doing an Ntrig touch recalibration.  It might fix your issue.  If that doesn't work, start from the original Ntrig driver that came with the machine and then upgrade to 2.239 if you get the original driver to work.

April 29, 2010 2:16 AM

Are all these tricks part of an acceptable average user experience to get their expensive hardware properly working the way it should be? I thought users should be focusing on the tasks they want to complete, i.e., productivity - OOBE (Out of the Box [positive] Experience), rather than spending their time on fixing some unpredictable tools they want to use for those tasks.

April 29, 2010 1:05 PM

Sorry but the 2 videos has nothing to do with touchscreen.

One is bad grounding line and the other, the touchpad problem, happens on tx without ntrig too.

Anyway I understand the other ntrig problems...

Discussion:    Add a Comment | Back to Top | Comments 1-5 of 5 | Latest Comment

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