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I feel sorry to hear your story. I guess you are right..you are the unlucky one among very few who get no prior sign of dieing machine.
I do understand your frustration and anger in this situation but I want to make a point..do you think any company on earth makes(and devices a testing mechanism for) the products that ONLY survive within the guarantee period. It is simply very illogical to do so. In such scenario, there is no meaning of extended service plan and HP provides extended service plans too. The unfortunate situation you explained may happen to any machine with any brand name.
Apart from this, change of your drive problem : HP always clearly states that there will be no guarantee for user data in the machines coming back for repair. You are responsible for your data backup. This communication is done at many stages [like customer service representative tells you when s/he creates a service order request and you also get a leaflet/flyer in return packaging box clearly mentioning that you need to save all your data]so user do not loose the data. While testing your machine, they might have found problems with your HDD too and replaced to save another trip to repair house. I guess, I will thank HP for providing such a professional service.
My tx2-1025dx is exactly one year and 13 days old.
It has never been abused, or upgraded. I shut down normally yesterday and today. . . nothing. Except those damn blinking lock buttons. I once sent it in for service, as a mouse button became loose. I was livid when they replaced my hard drive without request or even permission. Even better, no one could tell me what happened to the original drive, which contained personal and financial information.
According to the led blinking error code the cpu is malfunctioning. After trying a hard reset, swapping out the ram, and re seating the hard drive I am out of hope, and out of warranty.
I am also disgusted with this product. I realize that computers fail for many reasons and there will always be a handful that just burn out suddenly. Perhaps every other tx2 will provide years of trouble free service. Maybe I am just unlucky. I am also more angry, frustrated and more disappointed than I can remember ever being.
I will never buy another HP product. I will dissuade my friends and family from buying anything this brand produces. I feel like I was sold an inferior product. Like I was duped by planned obsolescence. This was an expensive device that hardly outlived a very basic warranty. I plan on submitting reviews of the product, heavily colored by my poor experience, on every gadget and tech website that will post it.
- member since: 11/13/2009
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Man and i thought i was the only one..
i have the same problem after 1 year and ONE MONTH my tx2 freeze at the log-in screen and sometimes i lose visuals and after i restart the system i get the blinking lights mine means bios corruption and after alot of restarts i finally was able to re-flash the bios but my tx2 still fail to start 50% of the time i think it's my GPU that's failing because any time i try to do anything that includes rendering my system freezes and keeps failing to start with the blinking lights again.
yeah. One of the reasons I posted here is I bought mine when the product was fairly newly released. I'm wondering if this is going to turn into a patterned failure like the chipset on the tx2000 that seemed to occur soon after warranty expiration. I got mine with a low grade processor but frankly, I think this failure was encouraged by the extreme heat this beast puts out. You either have to live with a constant, loud, battery draining fan or a computer that literally gets hot enough to cause burns. Neither really a good choice on a freakin' tablet.
While trying to solve my problem, I read a ton of posts about hardware failures on HPs and was surprised at the what seem to be clear patterns in failure in some models. I wish I had read these before purchasing, I may have thought twice
And to respond to a question posed by the HP Rep:
"do you think any company on earth makes(and devices a testing mechanism for) the products that ONLY survive within the guarantee period. It is simply very illogical to do so."
Yes Shuk, I know FOR A FACT there are companies (on earth) that practice "planned obsolescence" and so-called "value engineering." It's not illogical, it's unethical. Don't get me wrong, I expect corporations to be out for profit. My idealism is not naiveté.
But whether my tx2 died of a manufacturing flaw, a poor design, or simply a fluke, HP has gotten it's last dollar out of me.
my tx2 1020ca is a piece of crap that has spent almost as much time at hp for repairs as with me, almost 1 year i have owned it. i have now given up with hp products. my printers are hp, CRAP! my camera i bought a couple years ago, CRAP! 2 laptops of my own and a few people i know have crap hp laptops and other of their products... all crap!
either try a mac or sony... BUT NOT HP!! :(
Almost one year? I think you should purchase whatever extended warranty you can, or unload it on ebay and save for the next one. It will soften the irrational feeling of betrayal that's coming.
I have a very similar experience. My Tx2-1020us lasted 15 months. It started up fine one morning, went to do some errands and came home and I got the CPU failure blinking code. Make matters worse, I got sick and was hospitalized for a month. I tried the whole hard reset, reseat the RAM, change Hard drives, hook up to an external monitor, hook up to a USB keyboard. I achieved nothing except that same blasted blinking light. After I returned from the hospital I had some time to tinker and I tried to hook it up to an external monitor again after doing a hard reset and hit f8 (which I did before as well). To my surprise it started. It worked perfectly fine for the next 48 hrs. I even reinstalled windows 7 on it and downloaded all the updates. Going from notebook to tablet worked as well, no problems.
Then 48 hrs later, returning from a shower, I noticed it wasn't turned on anymore. I'm back to square one with it. I am unhappy with this machine. It ran too hot for a tablet, it was too noisy, and it just seemed like it underperformed the majority of the time. Did anyone else's DVD burner sound like a boeing taking off?
I am extremely dissapointed by the quality of this laptop. I've had bad experiences with Dell laptops in the past as well. I'll pass from now on on all HP products and will dissuade anyone from purchasing an HP. I however, won't miss having my right thigh receiving second degree burns from the exhaust vent.
While this topic hasn't been posted in since May, I feel the need to vent my anger on here! It seems that I'm one of the "lucky" owners, in that my computer gave the same blinking LED error code (both LEDs blink once every five seconds) today, and my warranty LITERALLY runs out on August 5th, my birthday. Some birthday present!
I do have to say though, that I'm glad Disgruntled posted the swapped out HDD, because my HDD doesn't fit the enclosure I have, so I was just planning on sending it and hoping for the best. Now I'll be sure to go out and buy a new one so I can make sure to keep all my data.
It was the strangest thing; I literally just turned it off like normal, and when I tried to turn it back on, I got the same error!
I feel like I completely understand the adage now; go with the Mac!
My Tx2 has the blinking led death too, I don't think I will ever purchase any Hp products ever again.
I guess I'm one of the lucky ones. Mines managed to last over a year with no problems and hoping i doesnt crap out in the next few months. I have read so many posts in forums regarding the TX2 series quitting on folks. I think it
is due to the fact that they use AMD chips which run really hot. If they were to go with Intel processors and Nvidias ION chipset it would run a lot cooler
than what is presently offered, and run a lot faster than the 3200 I have at
the moment. I plan on taking the laptop down to a computer store and upgrading
the processor to a Turion ultra and have them shim the cpu with copper and use a really good paste. That should get it to run a LOT cooler.
I hope that may be the case for you viper. I know that when I had a laptop cooling pad under mine it helped a lot. Personally I wouldn't put any more money into it and would suggest selling it to someone. I do agree with you and wish that they had an intel chipset, considering that this is a tablet pc meant to be held, it makes not sense to have the vent blowing out 124 degrees onto either your hand or lap. HP just used an old architectural design with a hot processor...its not whether the laptop will fail, its just a matter of when.
So after trying to fix this bezel for over 4 months "i believe this was the problem that set my n-trig drivers crazy" today i learn of the blinking lights of death! Yesterday while sitting in class my laptop screen just fades off like it should....touch the mouse and it doesn't come back on. So i forced shut off and tried to reboot....nothing. I go Google crazy trying to find a solution.... F12 constantly on power on....worked! until i shut it down hours later! tried again....tooook like 30 tries YES! its on....get ll whats important and reinstall windows! hut down hasn't booted since then!!! WTF laptop!
I got mine last year and out the box its been shytty!!! I did all the troubleshooting to no avail! THIS LAPTOP IS GREAT BUT AN EPIC FAIL!!!!!!!!!!!!!
I'm in the same exact boat as you all! Right after warranty expired, my tx2z is dead. According to the blinking lights, I have CPU problems as well.
Prior to having my warranty expired, my tx2z was with constantly being sent to HP for repairs which include:
-bad display
-bad repair of display (improper installation)
-bad power connection
-constantly overheating and fan not turning off
-bad display (again - no LED)
When HP fixed the 2nd problem with the display, they switched me with one that had a dead pixel. Yes, ONE dead pixel but I had ZERO dead pixels prior to the display malfunctioning.
But that all doesn't matter anymore since I'm currently using my TX2Z as a paper weight.
I have been a loyal HP customer in the past purchasing desktops and notebooks. However, this will be the end of it. Like the OP, I am not purchasing another HP product and I will be suggesting my friends and family to do the same.
Hi,
My son has a tx2-1015au that has the same blinking lights problem.
Last night, I took it apart, removed the cpu and reinstalled it. The lights came on, but then I noticed that the fan was on full blast and warm air was coming out. Then manual power off and on again, and it booted up. After that I ran windows update which stopped part way due to battery low. Hooked it up to power and turned on - had to try twice, but it managed to come on, finished the updates, then powered off for the day.
This morning, it will not power up - same lights blinking again. So, this means it is not the cpu, otherwise removing and reinstalling it should not allow it to work. I am going to check, maybe the fan is the problem - if it is not returning a signal - might this be the cause?
That is an interesting deduction. I hadn't thought about the fan possibly being faulty. Since the laptop does get hot maybe the soldering of the wires of the fan to the board or however its connected melted? I haven't opened it up in a long time so I can't remember if I noticed anything unusual. I still have mine in storage, when I have time I will open it and see if I can come to the same conclusion you may have in regards to the CPU reseating.
I agree. The blinking light code is not consistent with the problem. We were planning to buy another cpu off ebay but wanted to go through the process of removing and reinstalling, but surprisingly it worked - twice, anyway, but not now. The other thing could be the thermal paste. I used Arctic Silver which is very good, but until it beds in, the cpu will get higher temperatures. Another possibility is that the cpu is shutting down due to high temperature - possibly at boot, so I am leaving the system blinking away and will try again in a few hours. The air is not very warm at present coming out of the fan.
[Edit] the system powers off after a while, so cannot leave it on to bed in the thermal paste.
13 months after I bought my TX2, here I sit with a dead tablet.
It just shut off. Poof. And now it won't start up again. It acts like it wants to, but shuts down about five seconds (or less) into the startup process.
HP wants $400 for me to fix it, and I have to send in my harddrive, too...and they don't guarantee I'll be getting back all the sensitive info that's on it.
I really loved this laptop. But 15 months and blatant patterns of failure in the HP tablet line?
I'll be buying from another company from now on.
OverMuch said: 13 months after I bought my TX2, here I sit with a dead tablet. It just shut off. Poof. And now it won't start up again. It acts like it wants to, but shuts down about five seconds (or less) into the startup process. HP wants $400 for me to fix it, and I have to send in my harddrive, too...and they don't guarantee I'll be getting back all the sensitive info that's on it. I really loved this laptop. But 15 months and blatant patterns of failure in the HP tablet line? I'll be buying from another company from now on.
Except the data on your drive can easily be retrieved with a SATA to USB drive, so don't fret too much on that front, it's not gone.
Any time you send a PC in, expect the HD to be reformatted, that's just the way it goes, you do have a backup, right?
Diane
they WILL wipe your hard drive. When I called to complain they replaced my hard drive without consent, they told me it was policy to wipe everything anyway. If you send it in for service, you must first remove your drive, house it it, and back it up. Then put it back. Of course, doing this will probably void a warranty, if you have any remaining.
I advise you to take that $400 and put it toward a tablet or laptop of a different brand. A laptop drive housing will cost you about $10, and you won't lose anything.
I'd like to see a class action suit about this. It's a widespread problem, and they are still selling my model with the same chipset.
Went out and bought a Sony Vaio PCG-8115L. Will never buy an HP again.
I had a sata-usb cable, so I retrieved my info in short order.
And Diane...you missed the point of my entire post and went for the snarky "backup" question instead.
"that's just the way it goes, you do have a backup, right?"
Nice.
If you're a moderator here, I'd think (perhaps mistakenly) that you'd be trying to soothe some very rattled nerves of some very upset HP customers in this thread, but again...perhaps I'm mistaken as to your role here.
To the point: Retrieving the data wasn't the issue. Sending it in only to have my harddrive wiped (for an issue that has nothing whatsoever to do with the harddrive) *was* an issue.
My expensive tablet PC went dead 13 months after I bought it. I's an obvious pattern with these models. That's an issue.
Sending the sensitive data on my harddrive to the techs at HP is an issue.
$400 to fix a problem that is obviously a manufacturing defect is an issue.
I'll miss the tablet functionality on my new Vaio, but it's got a better graphic chipset and will run my design programs better. I'll just miss being able to draw directly on the screen.
I'll get another tablet eventually, but I'll only buy another tablet PC after doing a lot of research and it definitely won't be HP.
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