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your problem is not unique we got one for my fiancee and hers is doing it also that is why i am here looking to see if it is common and if there is a solution
Nearly everyday my IQ504 will suddenly just freeze up. The mouse and keyboard are completely unresponsive as well as the touchscreen. Ctrl-Alt-Del does nothing. The only choice I have is to unplug the computer (basically crashing eveything I may have had open at the time) and then restarting it up.
Sometimes this happens while I am in the middle of using Internet Explorer, sometimes using Microsoft Money, sometimes using MS-Outlook, etc. I have also had instances where everything was fine, I get up to get a soda, come back and I am frozen up. I wasn't even touching the computer and only left it for a couple minutes and this happens.
Is this happening to me uniquely or do others here experience this as well. If so, has anyone found a solution? I've already downloaded the latest drivers from the HP website. I don't know what else to try at this point.
January 3, 2009 5:07 AM
Unfortunately you are not unique we are also experiencing this same issue that is why i am here trying to find a solution
January 8, 2009 1:44 AM
Im seeing the same issue lately. Im trying to track down the problem. Did a RAM test and everything was ok. I'll post more if i find any more information.
January 12, 2009 6:30 PM
I am seeing the same problem. My HP is only a couple of weeks old, and it has frozen on my 3-5 times. This is not good news. I hope there is a fix. I do have a warranty, maybe I should take it in?
January 13, 2009 12:18 AM
A couple days after my original post I went back to the HP site and redownloaded every last updated driver that I could find as well as ran the HP Update to see if I missed anything. It took a while to install all of the drivers. So far, it has been a little over a week now and my mouse and keyboard haven't locked up again.
I hope that it doesn't happen to me again now that I have posted this updated status. :-)
View unverified member's comment - posted by Jack
View unverified member's comment - posted by Jack
January 18, 2009 5:10 PM
I have also had this happen to me twice since purchasing my 1Q506. I find it hard to believe all of our units are faulty, but I can't find another explanation for the lockup. It happens at random, while in any program, and has got be either a hardware or Vista issue, not a keyboard/mouse issue. My reasoning is that if it were the keyboard and mouse, the touchscreen should still respond, and it doesn't. Hopefully HP will identify the culprit and create a fix soon...
January 18, 2009 11:52 PM
I recently spoke to an HP tech support associate who said a Vista hotfix should solve this issue. It is "sp37540.exe", and you can find it by searching HP.com.
January 20, 2009 9:57 PM
There could be another cause there. Make sure you don't have Norton Symantecs on your system. If you do, go to the Symantec site and get the remover tool. Get their junky software off your system and put AVG on. Norton is known to cause a million and one freeze ups and problems.
January 21, 2009 1:49 PM
updated: January 21, 2009 1:50 PM
tried removing norton and for a few minutes it worked fine. Tried rolling back and getting rid of the last patch, worked fine for an hour or so.
I think it could be due to heat.. I've opened my window and I'm letting it cool down, if it is. I guess HP need to redesign the whole thing..
January 21, 2009 11:11 PM
I don't think it is a heat issue. My 816 was locking up to the point that it was not usable. I tried everything. Ran all kinds of tests, recovered about 5 times. Nothing worked. I have a few guesses below, in order of what I think it may be:
1.) NVIDIA drivers
2.) Some HP service or driver that is causing problems
3.) The SoundMAX drivers
I had some minidumps pointing to the NVIDIA driver but it was not conclusive enough. What I did was to format the drive and install windows 7 on it. The only difference, other than the OS, is that it no longer has any of the HP software/services running on it. My system has been up for almost a week now without any problems.
January 21, 2009 11:12 PM
One other question. For those of you locking up, do you have a HP Pocket Media Drive?
January 21, 2009 11:59 PM
My computer had McAfee, not Norton. When mine locks up, everything locks up, keyboard, mouse, and touchscreen. Unplugging the wireless receiver from the back of the computer and reinserting it doesn't help. Nothing unlocks the computer except for unplugging the power cord and forcing a reboot.
I decided to go ahead and load Windows 7 Beta just in case Windows had anything to do with it. I did that on 1/15. I can't say that this resolved everything as I've had at least one lockup since then. But, I used to have several lockups per day. Occasionally IE 8 will freeze up but I think that may be due to it being a Beta version. I have Norton now because McAfee doesn't support and will not run on the Windows 7 Beta version.
I wish I could buy a computer and have it simply work. I've probably bought about 12 computers or so since 1990 and it seems that each one ends up being buggier than the last one. You'd think that these things would become more and more stable over time but instead, as the technology becomes more sophisticated, it also seems that it is becoming less and less reliable.
It used to be fun to start using a brand new computer. These days I almost dread buying a new one because I am just anticipating the first lockup / crash and wondering whether I will have terrible problems or just minor ones. When I buy a new computer now I am nervous that I may have made a bad purchase. I've pretty much given up on expecting any computer to be even relatively trouble free and now just hope that I don't get one that requires constant "fixing".
People, myself included, tend to just accept these issues as just the way it is with computers. But, imagine if your television failed a couple times everyday, or how about your telephone, or cell phone, or your air conditioner... or just about any other device or machine you use on a regular basis. I think most people would be furious over it. But, with computers, it seems that we've unwillingly accepted the situation... probably because no matter who you buy from you still end up with pretty much the same problems. At least that seems to be the case for me.
Well... I guess that's enough ranting for one evening.
January 22, 2009 12:32 AM
My IQ816 hasn't locked up yet. Did you all turn off as many unnecessary running services as possible? I'm still going through them, but I have it pretty tweaked. Go into Services and start disabling or make them manual, but make sure you know what you're doing first.
One problem that can happen is Windows Defender will mess around, especially if you are trying to run other antispyware programs. Don't run it with other antivirus or spyware. Try for one or the other.
I've pretty much disabled the TouchSmart Software. You could be getting lockups off that. The only thing I'm letting it run is the Calendar and I might kill that process if it's not really needed. It eats an awful lot of memory.
I don't use Windows Aero color scheme. So if you are getting an NVIDIA thing, change the color scheme. This will kill TouchSmart, though. The software won't run without Aero.
I'm real picky about what I let run on a pc. And I go into every part of the software and tweak all the preferences. And I stare at Vista's startup programs and Services and kill anything that doesn't need to run. My pc's usually run very smoothly. My Gateway runs like a charm. The only problem I've had on it in years has been a stuck dirty bit a few times and I fixed it by editing the MFT. I expect my TouchSmart to run just as smoothly.
If you are locking up, the most important thing to do is kill those Services. And disable them from Startup, as well. You can have a smoothly running pc, but it takes a boat load of tweaking.
One other area to look at is the Scheduler. Kill those scheduled to run things. That right there can lock you up.
January 22, 2009 3:13 PM
That was the first road I went down Carrigon. I only had MS services running. And I don't use the TS software. I alreday went down the Aero road as well. In any event, It is an unacceptable solution to tell people that they can't run Aero or else the computer will freeze. That doesn't make any sense. I didn't pay over 2500 for a computer so that I could use half of the features. Maybe we would get the best perfromance by not starting the computer at all. I think there is a real problem here that needs to be addressed that goes beyond turning off services.
January 22, 2009 5:30 PM
JoeS said: I don't think it is a heat issue. My 816 was locking up to the point that it was not usable. I tried everything. Ran all kinds of tests, recovered about 5 times. Nothing worked. I have a few guesses below, in order of what I think it may be: 1.) NVIDIA drivers 2.) Some HP service or driver that is causing problems 3.) The SoundMAX drivers I had some minidumps pointing to the NVIDIA driver but it was not conclusive enough. What I did was to format the drive and install windows 7 on it. The only difference, other than the OS, is that it no longer has any of the HP software/services running on it. My system has been up for almost a week now without any problems.
I had a BSOD yesterday with the offending program being DXGkrnl.sys. A quick google search revealed that it is a direct x driver interfering with the Nvidia and Soundmax drivers.
Didn't casus a lockup, just a sudden BSOD while I was listening to music in media center on my 816
David
http://i99.photobucket.com/albums/l299/xz550rj/HPMagicGiveaway.jpg
Woohoo! I won my Touchsmart!
January 22, 2009 5:32 PM
updated: January 22, 2009 5:33 PM
Also, regarding powering off. A safer and easier solution is to hold the power button in for 5 or so seconds. It will force a shutdown even if the computer is locked up and is much safer than pulling the plug.
David
http://i99.photobucket.com/albums/l299/xz550rj/HPMagicGiveaway.jpg
Woohoo! I won my Touchsmart!
January 22, 2009 8:46 PM
Thanks everyone for the suggestions. I will see what I can do to "clean-up" what is running on my computer. I agree that it is unacceptable for end users to have to strip off services that are running. You'd think that for those with little knowledge of such things that the services loaded would be basic enough to keep the computer running normally and only "advanced" users would need or desire to mess around with the services that are loaded. However, I agree, it is probably something I will need to do to help my computer.
I'll have to try the holding of the power button. I tried to shut down with the button but didn't try holding it for any length of time.
I am running Norton 360 Beta on Windows 7 Beta. I do think that Windows Defender is also running so I'll have to make sure that this isn't causing some conflicts as well.
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