Ouch...that hurts.

HP has a PDF of the service manual on their TS support download website which shows how to remove the hard drive and upgrade the RAM...presumably things that owners are permitted to do.

If you have access to a USB to SATA cable, you can access the document files on the drive by hooking it up to another PC. However, if you use a password logon and chose to make your documents private, you won't be able to access the files that way.

You may also want to see if the drive is completely connected. A hard bymp in shipping could have dislodged a connector which would cause drive problems.

However...Make sure doing so does not void your warranty before you try it.

David

http://i99.photobucket.com/albums/l299/xz550rj/HPMagicGiveaway.jpg

Woohoo! I won my Touchsmart!

I have just been told that my touchsmart IQ512UK of which I only purchased last December has hard drive failure. So now I have to wait in while an engineer comes to collect it tomorrow (wednesday 5th August) pm, and take it back for repair. I have also lost all the files I had on it - most of them were music files of which I already have on c.d (thank god) But it makes me mad as I paid a lot of money for this computer - more than I ever would have thought of paying, but because it was an HP product I thought the expense was worth it.
disappointed in you HP.

asdadiva,
If you have the BIOSHD error, your data is still on the drive. It is a firmware glitch that can be reapired with a special boot disk that can be downloaded from the HP support site for your particular model.
Before the tech destroys your data, ask him if you have a seagate drive and if the firmware update will fix it. Most likely it will and you will not lose your data.

david

http://i99.photobucket.com/albums/l299/xz550rj/HPMagicGiveaway.jpg

Woohoo! I won my Touchsmart!