Go into add/remove programs, and ask it to uninstall Norton, yup, it's really that easy, if it asks what type say Complete.

Diane

That's a bad rap that Symantec no longer deserves, there were a few years where their product was awful, but in the past 4 years they have really cleaned up their act, and the versions on all the Touchsmart models, even the IQ770 is the easy to uninstall and plays nice version.

OngDia said: For the most part, the uninstall will remove Norton fairly well.  However, if you want to be geaky like me... it is not a "Complete" uninstall.  To entirely remove any app, you'll need to whack the registry hive. I am not sure what version Norton AV you are running, but the hives will be similar.  See this article link to remove NAV.  http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2005050210381448

OngDia, while I understand your personal desire to vanquish all signs that Symantec products ever existed, in 95% of all installations, the standard removal will just be fine.

Especially since that article is for Symantec Corporate Antivirus, it's not the correct process for the software that ships with Touchsmart PCs and notebooks.

Diane

VERY good to know...

So you would have no hesitation in not putting Norton or others on and just using the MS Security Essentials?

:)

OneCare got the worse review when it was released. I think the MS Essential is a rebuild of OneCare.

AV companies such as Norton, McAfee and Kaspersky leap frog every year. If you want to read an unbias report, I would suggest visiting http://www.av-comparatives.org/ They test the AV for viruses that are polymophic, derivatives, and etc. They also test the AV program for performance.

They publish their Main Tests report every year. (http://www.av-comparatives.org/comparativesreviews/main-tests)

You can read the latest report publish in May here. (http://www.av-comparatives.org/images/stories/test/ondret/avc_report26.pdf)

Just keep in mind that "you get what you pay for." So if you use your PC for private information such as bills... Just pick a paid version for a better assurance level. Again.... "you get what you pay for."

The Norton uninstall isn't working for me generally...

I seem to remember this being the case when I first got the machine, although right now I just got it back from the support center because the HD died and they replaced it. Anyway, the thing is that when I use the uninstall from the Start Menu nothing happens...

When I use the uninstall from the Control Panel, I'm told that it uninstalled correctly, however there's at least the appearance that nothing was removed. It's not only still in the Start Menu, it's also still shown in the Control Panel programs list as being currently installed despite saying it was successfully uninstalled.

I've not done anything to the machine since getting it back from the service center, other than this. I just turned it on and trying to remove Norton was my first step, since I have my own preferred security tool.