Previous Thread
This usually means the BIOS will not support the CPU, HP is pretty stringent in locking the BIOS down to only similar to shipped CPU options.
If it can boot to a BOOTABLE CD or DVD and stay running without Windows, then a Windows reinstall might be in order, if it won't boot to the bootable media outside Windows, then it's not going to work.
Diane
Can a Touchsmart 300 be upgraded from an AMD Athlon II X2 235e to an X4 605e? It appears that the CPU's are interchangeable however when I power up it starts up ok but then freezes. Do I need to reinstall Windows 7 or is there another secret to this?
June 24, 2010 6:46 PM
June 24, 2010 9:29 PM
The processor I mentioned is an option on the machine. They offer a Dual Processor, 3 processor and quad processor all of which are interchangeable according to AMD and are offered as options on the Touchsmart 300.
June 24, 2010 10:14 PM
Great.. that means it should work, but you didn't answer the question I asked about where it hangs..
June 25, 2010 6:52 AM
I meant to add that it hangs during the Windows 7 splash screen. It does pass the HP diagnostics for CPU, Memory, etc using the F9 key during bootup. Go figure?
June 25, 2010 6:53 AM
If you're passing boot then I'd consider just rebuilding the machine to be safe.
October 19, 2010 2:51 PM
I spoke with the HP Support person and he said there is no reason why it shouldn't work. Except it doesn't! I went ahead and bought an msi motherboard with the same socket (AM3) and the CPU works great. I'm at a loss why it doesn't work in the touchsmart 300.
October 19, 2010 2:56 PM
Install the original CPU, go to your Touchsmart support page and download the latest BIOS version for your system. Update your bios, then try the CPU again. The problem seems to be your BIOS is not current enough to work with the newer CPU.
October 19, 2010 3:50 PM
Thanks much, my current BIOS version is 5.06 and there is a 5.10 which I'll download. Hopefully, this will resolve the issue.
October 21, 2010 11:39 AM
So I tried installing the 605e again after the bios upgrade but it failed after the I signed on with my password and the main screen came up. It finally froze up like before. I did notice that when I removed the old chip (235e) there was heat sink paste on both the cpu and the heatsink, but after I removed the 605e, there was hardly any paste on the heatsink even tho I put the same amount on both chips. I am not wondering if it could be heat related since possibly the heat sink is not in full contact with the CPU even tho I tighten it down the same on both chips. Should I be applying the past on the heatsink side rather than on the CPU?
October 21, 2010 11:56 AM
The CPU will definitely overheat (shutdown)if there is not enough / or the paste isn't applied properly. Clean all the old paste off the CPU and heatsink. Apply a very thin layer of paste on the CPU. Don't use any on the heatsink.
October 21, 2010 1:22 PM
Just tried that and it still shuts down. I'm wondering if the Touchsmart that comes from the factory that has a 605e processor has a beefier heatsink? Cause the 605e work fine with my MSI motherboard and the OEM AMD heatsink. I'm about at my wits end on this one.
October 21, 2010 1:29 PM
The Touchsmart can do the upgrade, so I wouldn't see why it is doing that.
Before it shuts down, is it doing anything out of ordinary, ie. fans spinning up really fast?
October 21, 2010 1:57 PM
ChiefKyle,
I guess I should of said lockup since the hangs and I can't shut the system down normally. I was hoping the Bios would have the ability to show the CPU temp but it doesn't like some other MB's do. That would be a good way to see if it is indeed an overheating CPU problem.
October 21, 2010 2:14 PM
Alrighty. So since it is locking and not shutting down, we have a easier battle ahead. There are two possible causes here.
(1) Memory - which I would assume is fine since it was working before the upgrade.
(2) Your current OS and Drivers are use to using two lanes of traffic and not four.
Solution, back up your data if you have it, and reload that thing. ;-)
Analogy: The road in front of your house has just been widened from two lanes to four lanes over night. Most people will continue to try to drive in the two lanes they know, but occasionally someone will try to get in the other lane...a wreck happens and the highway is shutdown.
October 21, 2010 4:27 PM
Went ahead and got a fresh disk and reloaded the software. worked allright as long as the GUI didn't come up, but one the initial colored screen came up it locked up again. I'm about ready to pack it in and give up:( There is definitely something going on once the screen has to display glorius colors.
October 21, 2010 5:07 PM
At this point, all I could think is memory. You could try pulling one stick at a time. Or contact tech support and see if they have had this issue. We've ruled out OS, BIOS, and overheating at this point. Not much left but memory, board, or CPU. My bet would be on memory at this stage.
Add Your Reply
Sponsored Links
Copyright © 2012
Capable Networks LLC.. All Rights Reserved.
RSS |
Privacy Policy |
Advertise With Us |
Terms of Use |
About Us |
Contact Us |
Site Map
Our Capable Community Network:
DVR playground |
Explore3DTV |
MediaSmart Home |
MotoDash |
My Open Router |
Pogoplugged |
DijitCommunity |
Robo Community |
Sansa Community |
TechLore |
TiVo Community |
TouchSmartDevZone
This community site, TouchSmartDevZone.com (including its terms of use, privacy policy and content), is offered by and managed by Capable Networks LLC, not by Hewlett-Packard Company (HP). HP is not responsible for the performance of this community site or for any content posted on the site nor is HP liable for any damages or losses caused or alleged to have been caused by the use this Capable Networks community site. The Community Site is intended for TouchSmart users in the United States and Canada.
