answered somewhat in your other thread
For several weeks now, login through the TS Netflix app no longer works- Wondering if anyone else is experiencing this issue? Logon works fine via regular IE, FF, TS browser, etc so the prob is strictly isolated to the authentication process directly inside the TS Netflix app. I spoke with Netflix and they were not aware of any specific issues, and actually had no idea that HP uses an app to connect to their services. HP is not listed on the Netflix site as a partner or app provider, and this is a bit troubling as it means HP is not "officially" providing us with their services.
Nothing wrong with my Netflix acct or logon, works everywhere else. I tried upgrading to the latest TS and Netflix app but same problem- Basically getting "invalid username / password" when trying to log in through the app, after a long wait and timeout. Doing a traffic capture shows the logon request timing out, so more than likely Netflix is denying the logon request and the 'invalid' error is just a general error response to the timeout. Each time I try this I get an auto-email from Netflix saying "we noticed you had a problem connecting to our streaming services".
IMHO, if anyone beside me is experiencing this it would probably mean that Netflix made a change to their API and HP needs to update their app. I can't see anything "me specific" with this problem as my access works everywhere except through the TS app, I have gone through a complete uninstall / reinstall of TS twice, and I can't find any cached credential files which may be corrupt. If API updates are needed it's very easy to obtain the information though, the full API info is available on the Netflix forum website and it's free to join.
Any insight or info would be appreciated-
yes- sorry about the clutter. realized the other forum area was not the most appropriate place, can't seem to delete the post there.
BTW this issue would probably not occur again if HP sets up a proper partnership with Netflix as an app provider. My three other netflix devices have continued to work just fine, so more than likely partners receive advanced notice on any changes done by Netflix.
Updated on the HP thread on this subject:
http://h30434.www3.hp.com/t5/TouchSmart-PC/Touchsmart-Netflix-login-will-not-...
Still no fix yet. Completely inexcusable on HP's part, especially considering they initially did the "back door" on netflix access and did not properly register as a Netflix partner. Goes to show a total lack of regard for their customers, by touting a feature they never officially had license to support properly. Not a single registered netflix partner has experienced an outage with netflix access, FYI.
From sumsolstice in the HP forum community:
ftp://ftp.hp.com/pub/softpaq/sp52501-53000/sp52786.exe
The updated TouchSmart NetFlix apps those have been looking for has been posted.
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