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July 15, 2011 09:45 PM
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Pope

Member
Joined: 07/15/2011

Hello fellow touchsmart victims.

I too realise these post are old but seek some advise as to how i can retrieve the data from my hd.

I have had exactly the same problem, computer turns on but totally black screen, i chatted with an it 'expert' online via a london shops webite. They told me the chip set had gone due to overheating. They said then they could fix it for 250 quid, that was 2 months ago.

I am going back home to London in a few days and might try and find the shop and see if they say it really is possible to fix it.

Meanwhile could I please get the data recovery advise! Many thanks

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Diane Avatar
Moderator
July 15, 2011 3:53 PM

Pope,
You can ALWAYS remove the hard drive and place it in a USB enclosure to get your data off of it, that should not be of any concern.

The option of paying to repair it or not are your own, personally I would not be repairing an IQ7xx unit at this point in time.

Pope Avatar
Member
July 15, 2011 9:25 PM

Hey, thanks for the reply.

I should have mentioned that my computer is not actually an IQ7...!

It is an HP touchsmart tx2 1240ea, I just added to this post because it shared the same problem.

Is the data recovery method still going to be the same? would you still say it is not really worth getting repaired?

thanks

Diane Avatar
Moderator
July 15, 2011 9:43 PM updated: July 15, 2011 9:46 PM

There are a ton of "dead or dying tx2" threads that would have been a better place to ask, they have very different issues than the IQ7xx desktops this thread is about, but still, removing the drive and copying your data is still a good thing to do.

I've split this off to a new thread in the notebook section where there are other discussions about dead and dying tx2's already in progress.

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