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Will it play a CD or DVD? If not, I'd say the drive is dead.
My IQ816 suddenly does not see the dvd drive........... it does not matter what disc I insert into the drive. The computer is only a week old, I tried to reinstall the drivers under the help and tools but the drive is not in the list. I also tried to do a system restore but i still have the yellow warning on the dirve in device manager.
Any help is appreciated.
Jerry
January 22, 2009 12:15 PM
No i have a yellow triangle on the drive in the device manager, keeps telling me to reinstall the software drivers.
Thanks Jerry
January 22, 2009 12:17 PM
I have the same problem with my 507, but it is not blu-ray... I just noticed this morning. My driver is also not on the ,list. PLEASE SOMEONE HELP US!?
as a side note under hpupdates for days now i have not been able to download the update: HP touchsmart notes application update, i updated three out of four, but not that one... the other ones were when that new Hp mediasmart DVD came out
OH ****??!! I JUST REALIZED SOMETHING could it have something to do that i installed that update, I mean it does have something to do with dvd driver knida sorta..... and i remember reading in another post about that update supposedly uninstalling your current dvd to replace it with something like this mediasmart...well just trying to give you as much info as possible......
PLEASE HELP
January 22, 2009 12:23 PM
hay cx72go i was gonna ask if you installed the updates, but i just remembered you said is was 1 week new.so my new question is.. Did you ever play a CD or DVD at all since you bought it?
just trying to figure out whats wrong here
January 22, 2009 12:31 PM
Jerry i was going to clear the upper and lower registry files
i got this advice from
http://cognoscis.wordpress.com/2008/12/12/cddvd-drive-problem-error-code-39/
but since we are talking about touchsmart, i wanted to get your advice first
could you please advice me or email me if you need to
ill give you my email if u need it, if not u can advice me through this forum
January 22, 2009 1:12 PM
iRawly said: Jerry i was going to clear the upper and lower registry files i got this advice from http://cognoscis.wordpress.com/2008/12/12/cddvd-drive-problem-error-code-39/ but since we are talking about touchsmart, i wanted to get your advice first could you please advice me or email me if you need to ill give you my email if u need it, if not u can advice me through this forum
Funny I remember seeing that same code...... I just used the drive on the weekend, yesterday was the first time I went to burn a CD when I noticed all this crap happening.
I spoke to HP support, they wanted to know if I had itunes installed since I do not use itunes i will have to check when I get home tonight, so they sent me this link also talking about upper and lower filters.
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&docname=c01059852&dlc=en&lc=en&jumpid=reg_R1002_USEN
January 22, 2009 1:56 PM
jerry i just confirmed mine is working again after I
cleared up the upper and lower filters
try it when you get home... there is the link and is very self explanatory
keep me posted
January 22, 2009 2:02 PM
iRawly said: jerry i just confirmed mine is working again after I cleared up the upper and lower filters try it when you get home... there is the link and is very self explanatory keep me postedDid you use my link or yours? I will keep you posted thanks Jerry
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