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January 22, 2009 05:05 PM
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robdam1001

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Joined: 01/04/2009

Jsut received my new TS 526T and so far so good except for using the Webcam witthin TS/Notes.  I get the following error:

"Webcam not found.  Please check the webcam and try again."

Discussion:    Add a Comment | Comments 1-18 of 18 | Latest Comment

January 22, 2009 6:41 PM updated: January 22, 2009 6:52 PM

Not a good start for me and my IQ526t; HP support recommended that I perform a full System Recovery in order to get the webcam back. That did not work. so now they want me to send it back to HP for repair. This is BS. No wonder everyone hates these things.

January 22, 2009 6:58 PM

Did you look in Device Manager?

January 22, 2009 7:03 PM

Weird. As strange as it was to not have the webcam appear in Device Manager....out of the blue...it has just appeared! Really really weird. There wasn't anything called "Imaging Devices" as well and now there is. Really bizarre.

January 22, 2009 7:33 PM

Now I think my mic is dead. No audio in Audio notes or when using the webcam

January 22, 2009 8:30 PM

Have you tried to see if the microphone was working in Wiondows Sound Recorder? Its under Accessories.

January 22, 2009 8:50 PM

JoeS said: Have you tried to see if the microphone was working in Wiondows Sound Recorder? Its under Accessories.
doesnt work, tried it there as well.

January 22, 2009 10:51 PM

Ah you got the Douglas Adams edition of TouchSmart...

January 23, 2009 6:30 AM

GeekTieGuy said: Ah you got the Douglas Adams edition of TouchSmart...
Sorry, what?

January 23, 2009 11:18 AM

Sorry, obscure joke reference. It's from Hitchhiker's Guide to the Galaxy. In one of the books of the increasingly inaccurately named trilogy there's a story about a Chesterfield sofa appearing and then disappearing for no apparent reason in the middle of a Cricket match.

January 23, 2009 2:36 PM updated: January 23, 2009 9:48 PM

GeekTieGuy said: Sorry, obscure joke reference. It's from Hitchhiker's Guide to the Galaxy. In one of the books of the increasingly inaccurately named trilogy there's a story about a Chesterfield sofa appearing and then disappearing for no apparent reason in the middle of a Cricket match.
If HP spent more time building their products correctly, (with functional webcam and microphone's), and less time being funny, we would all be happier.  No offense intended.  :)

January 23, 2009 3:53 PM updated: January 23, 2009 5:24 PM

P.S. The Webcam has disappeared again. HP Tech Support was no help; they wanted me to send the IQ in for repair. HP Store was a bit more helpful; They're sending me a new IQ with same spec's. Should be here in about 1.5 weeks.

January 23, 2009 8:32 PM

robdam1001 said:
GeekTieGuy said: Sorry, obscure joke reference. It's from Hitchhiker's Guide to the Galaxy. In one of the books of the increasingly inaccurately named trilogy there's a story about a Chesterfield sofa appearing and then disappearing for no apparent reason in the middle of a Cricket match.
If HP spent more time building their products correctly, (with functional webcam and microphone's), and less time buing funny, we would all be happier.  No offense intended.  :)
Sorry. I couldn't resist. I just get moments like that from time to time. It was a purely personal comment. Sorry the webcam and microphone don't work properly on your system. And especially after all the things that delayed the delivery. Hopefully the new system will work properly.

January 23, 2009 9:49 PM

No harm. I do appreciate you trying to add some levity to my situation. :) Except for my issue with the Webcam and mic, the IQ has been perfect. I'm very impressed and I look forward to receiving my replacement IQ. It's been a HUGE hit with my family as well.

January 24, 2009 9:06 AM

wow....this replacement should be your 3rd touchsmart, right?

January 24, 2009 9:18 AM

Sort of; they shipped me an iq804 (25.5") by mistake which I promptly sold on eBay with a $600 profit. Then when HP finally shipped me the correct model/size, the webcam was flaky and the mic never worked.

January 25, 2009 10:34 PM

Hey Rodam1001,
Was just getting ready to return mine when you were getting yours. Have been criticized on these boards for being too critical - for wanting the software to work (hmmm... such a strange notion). Had to check in and see what you think. Ignoring the hardware issues: do you like the software and think it's ready for retail?

On the flip side, see the hardware issues are haunting you. Bummer - though the $600 flip on eBay has to make it all a bit easier.

Best of luck one way or another.

January 26, 2009 6:42 AM

nwtouchsmart said: Hey Rodam1001, Was just getting ready to return mine when you were getting yours. Have been criticized on these boards for being too critical - for wanting the software to work (hmmm... such a strange notion). Had to check in and see what you think. Ignoring the hardware issues: do you like the software and think it's ready for retail? On the flip side, see the hardware issues are haunting you. Bummer - though the $600 flip on eBay has to make it all a bit easier. Best of luck one way or another.
My family and I LOVE our IQ.  We look forward to receiving the replacement.

February 10, 2009 6:13 PM

My replacement TS 526T arrived today with a perfectly working webcam. I'm back in business! :)

Discussion:    Add a Comment | Back to Top | Comments 1-18 of 18 | Latest Comment

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