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February 7, 2009 09:56 AM
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Atommic

Member
Joined: 02/07/2009

Hi all,

 Firstly I'd like to thank the admin, this is a really nice place to find info on these wonderful touchsmart systems.

 I am a new member here, I look forward to talking with other users and sharing information.

 I have the tx2-1020 notebook, everything about this lil guy is pretty darn cool.  I did however get kinda upset with the AIRPLANE fan and the crazy amounts of heat this thing puts out.

Im not sure if this will help anyone else, but while i was playing around in the task manager I noticed that the CPU was really being used (bout 40%) by this Motorola Smart Agent application (Its turned on by default with the 56k modem)  Well since I dont think ANYONE uses dial up any more I disabled the modem in the device manager and ever since, my system has been running so smoothly.

The fan has really shut the noise level down, doesnt seem to run as hard, and the bottom of the laptop is keeping a decent heat level now.

I hope this may help someone, as It was completely random that I noticed it. (The app runs with very minimal memory, its just accessing the cpu all the time)

The app again was named Motorola Smart Agent, SM56HLPR.EXE.  Its located in the SWSETUP folder on your C: Drive, under DRIVERS/MODEM.

You can test it first if you want by simply opening up task manager, CTRL+ALT+DEL. and goto Processes, and look on the list for SM56HLPR.EXE (u wil also notice the cpu usage here)

Simply end that process and see if it makes yours work better.  If it does, then all you have left to do is either end it everytime you reboot, OR, just disable the MODEM in the device manager.

Hope this helps someone

Atommic

Discussion:    Add a Comment | Comments 1-20 of 59 | Latest Comment | 1 2 3 Next »

February 7, 2009 5:59 PM

I have TX2500z tablet and have the same app on mine as well. Yes, you are correct...they do get hot and my fan runs quite often and would make a good leave blower too.

I shut down the process and will see how it works.

Thanks for the tip!

David

http://i99.photobucket.com/albums/l299/xz550rj/HPMagicGiveaway.jpg

Woohoo! I won my Touchsmart!

February 7, 2009 8:32 PM

Atommic,

WOW! One of the most impressive things I noticed besides the fan noise is battery life. It has improved significantly!

David

http://i99.photobucket.com/albums/l299/xz550rj/HPMagicGiveaway.jpg

Woohoo! I won my Touchsmart!

February 8, 2009 4:55 AM

Nice tip!

The machine I got wouldn't stop the fan if I plug the power cord. I went into BIOS and there's an option for fan. You may need to change that to turn off the lousy fan too.

February 18, 2009 3:58 PM

Nope, this didn't work for me. As I checked that app was never taking any cpu time anyhow. However, I still tried it to see if I could get the fan to be less annoying. This still didn't kill the process and didn't change anything on my system, so I re-enabled the modem.

I also tried going into the bios as the previous poster pointed out, and I found this option when in "Off" does seem to have the fan running less often. However instead of running at a steady "humm" at times, it will spin up to full "hair dryer" mode which I found to be far more bothersome.

Best way I've found so far is to simply run in the "HP recommended" power mode. in the performance mode it seems to run it all the time. I've also notice, when in the hp recommend mode or power mode; when the battery is charging it seems to spin the fan up more, don't know why... perhaps one of the charging circuits gets hot...

I'll currently looking on the web for some software for tablets that might help out with power consumption... haven't found anything so far.

February 19, 2009 5:12 PM

HP need fix the fan when machine is pluged to power source.

The fan only speed up with hight temperatures and go to maximum speed with 89 deregres, AMD cpu used on TX shutdown at 100c........

Make cpu go from 70 to 89 all time just make the life oc cpu be shorter.
The rest components have short live due this execive temperature.
I sugest to HP, provide to customers aplication for speed up minimum fan speed.
Its really needed.

February 19, 2009 6:18 PM

This is a SUPREME DISASTER !
My TX2 1025 run one core to 93 and other to 97 just playing music.......

This the notebook with more HOT i tryed in all my life !

OLDER NOTEBOOKS WITH P4 WORK MORE FRESHHHHHHHH

Amazing !

February 26, 2009 6:06 PM

Just got mine today..the fan is so annoying..I don't think I can take this to any meeting with me. I have tried all sorts of ways to stop the fan but still running at the same pace...just at certain occasions it stops for a while before it goes into the sleep mode. but as soon as you open a program or a webpage it starts.
When it's charging the battery, the noise is even twice as worse. I am calling hp tomorrow to return this piece of crap. Guys seriuosly think about it before you buy it.
I hope they take this back.

February 26, 2009 8:26 PM

Change your power mode to battery saver. It throttles the cpu back to its lowest (and coolest) settings. The fan should throttle back some too. Mine makes a lot of noise while plugged in but on battery its not at the point of where it would disrupt a meeting.

Note on fans. Do NOT try to stop them all together. fans come on to cool the CPU. When the CPU is processing data it heats up and the fan comes on. The fan is the lifeline to keep your CPU alive. I have heard of people sticking paper clips in their fans just to quiet them down and in the end, I have to stick a new CPU in their laptop.

David

http://i99.photobucket.com/albums/l299/xz550rj/HPMagicGiveaway.jpg

Woohoo! I won my Touchsmart!

February 27, 2009 10:42 PM

DaveTN said: Change your power mode to battery saver. It throttles the cpu back to its lowest (and coolest) settings. The fan should throttle back some too. Mine makes a lot of noise while plugged in but on battery its not at the point of where it would disrupt a meeting. Note on fans. Do NOT try to stop them all together. fans come on to cool the CPU. When the CPU is processing data it heats up and the fan comes on. The fan is the lifeline to keep your CPU alive. I have heard of people sticking paper clips in their fans just to quiet them down and in the end, I have to stick a new CPU in their laptop. David

I'm an electronic engineer and designing embedded systems is my main job and I also work for Sun Microsystems. I'm mentioning these just to say I’m not an amateur to stick a paper into the fan.

I have tried all sorts of tricks and so far no luck. A friend of mine just got his and he has exactly the same problems.

overheating is a design issue for tx2 platform Or in other words choosing AMD for such a small platform and chassis is a huge mistake which is mainly aimed at reducing the cost without considering the side effects.

For a tablet pc which you need to hold it in your hand is absolutely ridicules to blow the heat from the sides where your hands are but they had to so this as placing the processor (or the cooling fan ) in the mid-section would have increased the heat due the leakage of heat from the other components. But considering the locations of many components, it is more than evident that they have changed the entire platform design after noticing the overheating issue.

I have gone through all design aspects of this laptop. It seems that cooling system is the last thing hp has worked on. Having said that, if I can access the bios it would be possible to kind of control the fan by changing the upper thresholds to a higher value and reducing the lower threshold to a lower value to keep the processor at a lower temperature for longer in order to prevent it from overheating.

Regards

February 28, 2009 1:18 AM updated: February 28, 2009 1:23 AM

Ok, first off - as an engineer you missed a few very important flags that should have been rather obvious, as they were to me and I'm an engineer.

1) AMD vs Intel core voltages are NOT the same... Intel's CPU's run cooler. Look at the white paper. Yes, I knew when I ordered this it was going to be a rather WARM tablet due to the fact its AMD vs Intel. BUT having said that... its 2.2ghz vs Intel's low voltage core of max 1.8ghz currently...

2) The exhaust vents are not placed "right" where your hands are expected to be. They are actually venting away from you (or so HP thought). It's very apparent that the tablet was designed for the "primary" screen in tablet mode to be LANDSCAPE... as this is the DEFAULT that is set when you receive your unit. Also, you should take note that the viewing angle of the screen is set up to be best in that direction... NOT Portrait.

However, that being said... it's a HORRID DESIGN IMO to expect users to use "landscape" vs a portrait... I mean COME ON HP!!!! who holds a real notebook in landscape and wrights in class... NO its always portrait you HP engineer NUBS. So yeah I have to go in and set the "default" to the rotation I prefer. Which is the one with the vents to the top left instead of bottom right, roasting my hand.

One thing I would like to point out to you guys, when DaveTN mentioned to put it in "power save" mode he was 100% right... but I noticed you are also complaining about the noise when plugged in. What I would recommend is that you make a custom power setting for meetings as I have. Under that power setting, I have throttled the CPU's while plugged into power as well, totally eliminating the fan noise issue as it doesn't get hot enough... as a guide line, set everything for the plugged stuff to mirror the on battery stuff. You should be able to get away with this as typically, if your in a meeting your not playing a game or watching videos, or doing anything that is usually cpu intensive.... or at least you probably shouldn't be :-)

There are 2 things that do seem to spin up the fan though, even when you do this... Charging your battery or running with the brightness maxed out on the screen. The screen is rather easy, drop it to 85% or less and it seems to take care of the issue...

The battery charge issue I'm still working on. I tried getting the 90w HP power adapter that does Land/Air/Car and is the 3 pin smart adapter... I figured it would be good to have (eliminate me carrying around my targus travel kit) and the fact it had a "charge" or "power only" setting had its appeal for this reason. Unfortunately the unit that is suppose to be compatible... turned out not being. And yes... its an adapter issue... I returned the unit... back to the drawing board. So far, what I've ended up doing is getting a 4 cell flush mount battery and keeping it at full charge, when I go into a meeting I plug that one in and run with it. Its a work around, not a fix... and a 70 buck one at that.

To be honest, since I've changed my power plan settings no one has even noticed the fan in meeting when it does occasionally kick on to a medium/hi setting... however, I'm the only one that seems to notice.

----------------------------------------------------------------

The big issue for me at the moment is no longer the fan, but the horrid viewing angles and glare on the screen when in secondary rotation mode (the one I prefer, and that should have been the designed default.)

Hopefully HP will read all our gripes and fix stuff for the next time around.

February 28, 2009 2:44 PM

Addressing your first point, Yes that's exactly what I said. although I knew it was goign to be a warmer platform but not this warm. Still I think they should have gone with Intel rather than AMD. a fair tradeoff between a slightly slower system and a cooler platform.

2) I'm a left-handed ;).

To your other comments, Yes the less power consumption the cooler the system gets. So while the battery is charging the power consumption is kind of doubled leading to more heat.

About the display, yeah it is another big problem but I've seen other tablets to be kind of the same including the HP business models.

February 28, 2009 3:54 PM

Mo said:
DaveTN said: Change your power mode to battery saver. It throttles the cpu back to its lowest (and coolest) settings. The fan should throttle back some too. Mine makes a lot of noise while plugged in but on battery its not at the point of where it would disrupt a meeting. Note on fans. Do NOT try to stop them all together. fans come on to cool the CPU. When the CPU is processing data it heats up and the fan comes on. The fan is the lifeline to keep your CPU alive. I have heard of people sticking paper clips in their fans just to quiet them down and in the end, I have to stick a new CPU in their laptop. David

I'm an electronic engineer and designing embedded systems is my main job and I also work for Sun Microsystems. I'm mentioning these just to say I’m not an amateur to stick a paper into the fan.

****

Did not in any way intend to imply that you would stick a paperclip in the fan.  Just mentioned that because I have seen people do it before.

Sorry for the misunderstanding.

From a tablet perspective, you can rotate the screen to four different pdsitions.  I'm right handed which usually puts the fan vents facing down.  I rotate the screeen so the battery is on the left and the fan faces upwards and away from me.

Of course I am speaking about the TX2500 here though. However the chassis for the TX2 is similar.

There are some programs that wil control the fan.  I used to use them in XP so I'm not sure of how they will work in Vista.  One of them was called waterfall and the name of the other escapes me.

David

http://i99.photobucket.com/albums/l299/xz550rj/HPMagicGiveaway.jpg

Woohoo! I won my Touchsmart!

February 28, 2009 10:27 PM updated: February 28, 2009 10:30 PM

The programs you mentioned, Waterfall and the others all used "wait states" on the CPU, which "throttled" your CPU in essence by "turning off" unused gates when there was low demand. Your hardware had to support this. Windows 95,98 and XP did not have software that did this, thus why it worked. If you were lucky enough to have computer running Windows Server 2000... the OS had this feature supported and you didn't need the 3rd party software. When SP1 for windows XP came out, it included the code for wait states (fist time we saw "power settings"). So from XP sp1+ you don't need any software to do this as its now done by the OS. Vista, Server 2003, and Windows 7 all use even newer stuff that reduces power consumption considerably compared to a XP sp3 platform. Speed-stepping and wait states were just the first features of hopefully many more to come.

You can thank all the lovely Inetl Xeon lovers for these features as they were first implemented there for heat and power consumption reduction.

So, in essence... if your running XP SP1+ or newer OS on your laptop there really is no advantage to getting these programs any more. However, they just "might" give you a tad bit more configuration options over the default power profiles. But, you might have to pay for that - the settings from the OS are free :-)

March 1, 2009 4:50 AM

Dj-Grobe said: HP need fix the fan when machine is pluged to power source. The fan only speed up with hight temperatures and go to maximum speed with 89 deregres, AMD cpu used on TX shutdown at 100c........ Make cpu go from 70 to 89 all time just make the life oc cpu be shorter. The rest components have short live due this execive temperature. I sugest to HP, provide to customers aplication for speed up minimum fan speed. Its really needed.
Hi... (my first post here) which program are you using for read out of the temperatures ? I also find the fan noise most annoying (such loud fans are not of this time anymore... my Dell Inspirion 8200 purchased in 2001 makes less noise under full load) and am trying to find a way to control the fans (I do hope that HP comes up with a Bios or driver update that tackles this issue (the fan is running fast and the fan exhaust air is not at all that hot...). I now have made some energy settings that keep the fan at low speed, but my cpu capacity is now down to 40% and that makes this notebook not one of the fastest... I did try Speedfan, but the current motherboard sensors only support temperature and not fan control (temperatures did not go >75°C BTW).

March 4, 2009 10:01 AM

Hey guys, the above issue dident seem to fix my problem..but on th eover hand i noticed the smartmenu process was up to 40%! i killed the process and magicaly the pc went silent(lost the smart menu option mind you:/) this dosent seem to happen always, i think there is some kind of bug that makes startup processes kind of block.My tip is: if the fan starts going crazy check the task manager..and check for anything that seems to bee using to mutch cpu (beyond the nomal processes that you would espect to fin high).

hope this helps bye!

March 4, 2009 1:16 PM

I've had the same issue here a few times now with the smartmenu software. I think it might be some bug that's causing it. As you said, sometimes, not always... it seems to take the CPU usage to over 40%. I just log out and back on and it seems to clear the issue... still, rather annoying.

March 5, 2009 12:31 AM

Guys I've got my replacement from hp, fan noise is still the same. Moreover keyboard stops working from time to time and doesn't work at all unless you do a reset. Called hp and suprisingly they admitted the keyboard issue is quite common since the tech guy said there were other people having the same problem.
and that's not all, there is a new kind of pitch noise at the left side of the display which 100% comes from the backlight as by changing the backlight it changes too and I know what it is technically.

Overall Im not happy even with the normal performance of this system regardless of the fan noise and keyboard.

I Asked for the full refund.

I wont recommend this system to anybody..

March 5, 2009 6:04 AM

I also noted the SmartMenu CPU usage (>40% !!!!). I killed it and now fan noise is way less !! Seems like a bug to me (BTW I have a 1050ed).

Something else that happened to me yesterday: when changing from tabletmode to regular mode I lost all touchscreen functions (in the device management some USB devices were no longer recognized). Seems like a bug in driver software as well...

March 5, 2009 8:05 AM updated: March 5, 2009 8:37 AM

HP developers make absolutly bad work related to air flow over CPU in this unit and very poor heatsink. (and all tx series)
Basically they used no efficient fan, fan need turn high speed for move high volume of air,
You can put your hand close to air OUTPUT of this notebook when fan spin to maximum speed and you can see the noise not have relation with the air moved out.
Really poor work, i sell my unit.
I buyed this unit only for add multitouch support to software i developed www.monotouchlive.com, multitouch can wait i cant continue using this hairdryer and i cant sugest to anyone buy one of this units.
Really sorry for this hard words, but this is the reality, this machine can be compared with hairdryer.

About touchscreen i see strange things like some moment touch stop work or make strange things.
I think that is related to surface capacitive touchscreen, this kind of touchscreen can be afected by EMI, por ground situations, noise line etc etc.
I know this because i use this HP with my software in some extreme conditions like is a NIGHT CLUB with high temps, high vibrations, lot of electric devices conneted to line, lot of people with cell phones creating interference etc etc. And touchscreen turn crazy lot of times, the only way i obtain perfect work is using GROUND STRAP COONECTED TO MY HAND AND TO GROUND OF THE NOTEBOOK.
I know i use in extreme conditions, but in home situations, this touchscreen bugs exist, at rare times, but exist.
I contact to NTRIG for inform this torubles i like the NTRIG digitizer.
Anyway bye bye HP ! i really not like this hairdryer tablet.
Hey HP! guys want create the best computer of the world? next time callme....kick all your igeniers.........if HP pay for this bad work............lol
Is amazing just for single reason.
All parts are from other vendors, absolutly all, all HP just need do is research about the case design, block internal devices from EMI interference, make the temperature work at lower values creating good air flow in the case, maximise battery life selecting correct internal devices..........
Callme the next time...i can do the work in correct way.

Why i stay secure temperature spread used on this notebook is wrong, very simple, just put cpu over stress load, and you can see waht temperature do.........just jump to heaven.
That no is normal, no in that faster way...that just show heatsink used is absolutly poor.
Aditional to taht bios is configured for jump to high speed when temprature value is so HIGH......that is really stupid thing......make the CPU go from 60c to 8oc all time just make the cpu live secrease in tons of hours...
HP can launch bios for increase the minimum speed of fans, but when CPU have little high load again you cna listen the fans to maximum speed.

Make this test on any computer, put temperature meter to run, stop fan with your hands, load your cpu, and put atention how much time temperature take to increase, you can see temperature without fan go really in steps to high values.........

ON HP, notebook, heatsink uses is really poor and can handle cpu load and depend of forced AIR all time, any shor load make the fan turn to maximum speed.......

Everybody blame to AMD...........sorry but the problem no is AMD, problem is the fan and heatsink HP choice.
HP if plain use this case, just find the way to add another pipe for direct the heat to any othr extra placew with extra hole.... and please use silent fans.

March 13, 2009 6:29 PM

Anyone skilled enough to know whether there is a suitable replacement fan or heatsink available. Eg from laptopfans.co.uk or elsewhere?

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