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February 8, 2009 12:28 AM
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jjclemens

Member
Joined: 02/07/2009

Howdy...

I've had the Touchsmart Notebook 1020us for about a week or two and now when I rotate the screen through about 175 degrees, the screen loses it's video input. The backlight for the LCD still has power to it, but the video is VERY intermittent (i.e. I can wiggle the screen and it'll blink on for a moment or two) but doesn't work at all in tablet mode. As soon as I rotate the screen out of the 180 degree detent it'll come back online. It works fine in notebook mode, but what fun is that. Sealed

I'm assuming my video cable is broke in the rotation deal or something, but have an open ticket at HP support. Just wanted to get this posted as I've seen NOTHING similar on the net.

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DaveTN Avatar
Expert Member
February 8, 2009 8:48 AM

I have a gateway tablet pc that does the same thing. In my case it was a loose cable connection.

However, check the HP driver site to make sure you have all the current drivers as the rotation driver or video driver may also be the culprit.

Your other option if you are using Vista or Windows7 is to go to the mobility center in control panel and try to manually rotate the screen. If your tablet has a screen rotate button like mine, try pressing it to see waht happens.

HTH,
David

http://i99.photobucket.com/albums/l299/xz550rj/HPMagicGiveaway.jpg

Woohoo! I won my Touchsmart!

Generic Member Avatar
Member
February 8, 2009 11:27 AM

Thanks for the reply. I can rotate the "video" in laptop mode no problem with either the software or the hardware button and I've uninstalled the graphics card driver via Device Manager and had Vista rediscover it and install drivers (also updated drivers), but that didn't work either.

I'd love to dig in because I bet it's the same cable problem, but it's so new I'm sure HP would balk at that. I've tired out the email support and have a phone number to call. Will try keep this updated...

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