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I am not a HP rep or connected with HP in any way. However, the probelm with the hard drives could be pretty widespread. The particular line of 500, 750 and 1TB drives from seagate (7200.11) were affected by a bug in the firmware that could cause a failure of the drive - one that DOES NOT destroy the data. The drive apparently just becomes unbootable. The firmware on teh drive can be updated and the drive becomes useable again.
There have been a few other posts by people saying that they were sent samsung drives in place of the seagate drive. That would make me think that HP is trying to correct that problem and future problems by switching drives. Take into consideration that there are thousands of computers out there that used that particular drive and it could result in supply issues.
If it was me, I still wouldn't be happy, but at least I know that they are working on it.
Your best bet is to take notes and make a point to ask the person you are talking to repeat their name. Let them know that you are taking notes. Most importantly though, be polite. I've said it many times before, if you are nice to the person on the other end of the phone they will be helpful. If not...you reap what you sow. If yo can not get anywhere with the person you are talking to ask to speak to a supervisor.
Hope that helps some,
David
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