Member
Joined: 05/09/2009
I too am suffering from screen/program freezes with my Touchsmart. In fact, this screen froze a moment ago and I had do do a hard reboot to get up and running again. I'm getting tired of the black screen asking if I want to start Windows normally with the 29 second countdown timer.
The freezes started about 1-2 months ago. This IQ815 was purchased in January at Sam's Club. Yesterday, I did a full system recovery formatting it to factory shipping. The system recovery didn't go too well. It had froze a couple of times during the process. I did three system recoveries from the computer with no luck. The fourth time I used the recovery disc set I made and it worked. Glad I made a set of discs.
The IQ815 was working fine as I slowly started to add programs and customize it the way I had it, then it was back to freezing.
These are things I noticed:
- After installing Office 2007, Windows Defender quit working and gave error messages after reboots. Still doesn't work. Had to remove it from STARTUP SERVICES.
- Kept a watchful eye on Updates coming from Microsoft. Noticed Microsoft pushed IE8 64bit onto the computer. Made sure it didn't happen again after the system recovery.
- It tends to freeze when Internet pages take longer than usual to load and it appears that all resources goes to trying to get the page up. When this happens, the chain of events leading to freezing occurs. Can't close the non responding web page (that's taking resources), Bringing up Task Manager to force the task closed just hangs there taking more resources etc etc.
Just like the rest of you, I'm not sure how to resolve this headache. Right now I have the Indexing Service disabled on C Drive and I unchecked Auto Start and Quick Start for TouchSmart.
I also vacuumed the area over the cooling fan since it was covered with a thick layer of dust. I thought this freezing issue might be related to heat causing a bad solder joint on the circuit board to expand.
So far we are running OK. I hope a solution comes for us.
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Just a quick update that we are still running freeze free.
Without the Indexing Service and TouchSmart Auto Start or Quick Start enabled, CPU Usage has reduced.
I have three gagets running...CPU Meter, RSS News Feed and a Weather application. AT Rest the CPU Usage is at 3%, RAM Usage is at 34% Core 1 is between 0-2% and Core 2 is between 3-8%.