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May 13, 2009 04:15 PM
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TomBo

Member
Joined: 05/13/2009

I just bought my TX2z a couple of weeks ago.  MediaSmart is not working correctly now.  I've tried uninstalling all of the component, reinstalling, downloading the driver updates and installing them--now when I click on the MediaSmart icon, nothing happens at all.

So I tried to do a System Restore, back to a week ago when it was working.  Now system restore says that it encountered an unexpected error and did not finish sucessfully.

AND...my Internet Icon in the notification tray area has disappeared.

 I really don't want to do a system recovery since I have already bought and downloaded new software--anyone else had similar problems and figured out a fix?

Discussion:    Add a Comment | Comments 1-8 of 8 | Latest Comment

Perc Avatar
Member
May 18, 2009 8:38 AM

I am having trouble with my media smart as of a few days ago as well.

Every time I boot up my machine I get an error that reads:

HP MediaSmart TV Resident Program has stopped working

Problem signature:
Problem Event Name: APPCRASH
Application Name: TVAgent.exe
Application Version: 2.0.1.924
Application Timestamp: 48da0ed1
Fault Module Name: MSVCR71.dll
Fault Module Version: 7.10.3052.4
Fault Module Timestamp: 3e561eac
Exception Code: c0000005
Exception Offset: 00010428
OS Version: 6.0.6001.2.1.0.256.1
Locale ID: 1033
Additional Information 1: a34a
Additional Information 2: c9c5f4fd744690d388ab9d5b3eb051a7
Additional Information 3: cb2e
Additional Information 4: 650bb5690556a17e911375b94d3e16f0



Suggestions/Solutions?

Thanks

View unverified member's comment - posted by Georg

Generic Member Avatar
Member
May 28, 2009 10:58 AM

MediaSmart is now working on my TX2z. I downloaded ALL of the MediaSmart updated drivers at the HP Driver/Support website and reinstalled them on my computer.

DaveTN Avatar
Expert Member
May 28, 2009 3:49 PM

TomBo said: MediaSmart is now working on my TX2z. I downloaded ALL of the MediaSmart updated drivers at the HP Driver/Support website and reinstalled them on my computer.

Thanks for your feedback tom.  Please keep us posted as to how things are going for the benefit of others that are having the same problem.

 David

http://i99.photobucket.com/albums/l299/xz550rj/HPMagicGiveaway.jpg

Woohoo! I won my Touchsmart!

View unverified member's comment - posted by Don in Palm City

View unverified member's comment - posted by Don in Palm City

zirdaj Avatar
Member
January 20, 2010 9:56 AM

Are you pertaining to the error on this webpage?

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01783707&tmp_track_link=...

Solution on that page as well.
If you are having a problem with the whole mediasmart software, I would recommend a reinstall and update by following Hani's steps on this thread:

http://www.touchsmartdevzone.com/forum/thread/1998/HP-MediaSmart-Software-3.0...

Tx2-1011au
Windows 7 Home Premium 32-bit
AMD Turion X2 Ultra Dual-Core Mobile ZM-84
ATI Radeon HD 3200 Graphics
4GB RAM
250GB HDD

jollywombat Avatar
Moderator
January 20, 2010 10:04 AM

These forums and the entire site is for the Touchsmart series of Laptop/Desktops. You have a Pavillion series laptop. Your not looking in the right place =)

We can try to help you out, but you will need to supply us with a little more than "Mediasmart not working"... As you see from the above posts, one issue was related to needing driver updates and software updates in general, the other was specifically the TV application and the user posted detailed information on what was going on, operating system, etc.

What operating system are you running. What did you change that caused the errors to start. When was the last time you updated the mediasmart application and supporting programs and system drivers?

Moderator - Creator of Tx2 Touchsmart All in one Installer.
Touchsmart Tx2z Laptop: AMD ZM-87 CPU, 4gb Corsair DDR2 2x2gb, 256gb Corsair Performance SSD, Windows 7 Ultimate Signature Edition.

Discussion:    Add a Comment | Back to Top | Comments 1-8 of 8 | Latest Comment

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